Customer Engagement Representative

Piper Companies; Malvern (AR); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Disability coverage

401(k) with company match

11 paid holidays

PTO including vacation and sick time

Job summary

Piper Companies is seeking a Customer Engagement Representative to support customer operations in Malvern, PA. This role will manage the full customer lifecycle, including quoting, order entry, order management, billing, and issue resolution.

The rep will serve as a primary contact for customers with professional communication across phone, email, Salesforce, and SAP. Qualifications include 4+ years in customer service or order fulfillment, a high school diploma or equivalent, and experience

Qualifications

• 4+ years of customer service, engagement, or order fulfillment experience.
• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience utilizing ERP and CRM systems in a customer-facing environment.
• Proven ability to meet quality, productivity, and order-processing metrics.

Responsibilities

• Manage full customer lifecycle including quoting, order entry, order management, and billing.
• Serve as primary contact for customers with professional communication and ownership.
• Resolve issues across platforms including phone, email, Salesforce, and SAP.
• Coordinate with sales, finance, planning, and IT teams to ensure accuracy.

Skills

Customer service

Communication

Data accuracy

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

ERP systems

CRM systems

Job description

Piper Companies is seeking a Customer Engagement Representative to support customer operations in Malvern, PA. This role will manage the full customer lifecycle, including quoting, order entry, order management, billing, and issue resolution. The Customer Engagement Representative will serve as a primary point of contact for customers while providing professional communication, problem-solving, and customer ownership across multiple platforms including phone, email, Salesforce, and SAP.

Responsibilities for Customer Engagement Representative:

• Experience supporting customers via phone and email
• Strong written and verbal communication skills
• Experience with quote processing and order management
• Strong attention to detail and data accuracy
• Experience collaborating across sales, finance, planning, and IT teams

Qualifications for Customer Engagement Representative:

• 4+ years of customer service, customer engagement, or order fulfillment experience
• High school diploma or equivalent required; associate or bachelor's degree preferred
• Experience utilizing ERP and CRM systems in a customer-facing environment
• Proven ability to meet quality, productivity, and order-processing metrics
• Demonstrated customer ownership and follow-through from issue identification through resolution

Compensation for Customer Engagement Representative include:

• $25/hour

Benefits:

• Health, dental, and vision insurance
• company-paid short-term and long-term disability coverage
• 401(k) with company match up to 6%
• 11 paid holidays
• PTO including vacation and sick time.

This job opens for applications on 9/16/26. Applications for this job will be accepted for at least 30 days from the posting date

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