Customer Engagement Rep

Pine-Environmental-Services-LLC-1; Town of Amherst (NY); On-site; USD 2,755,000 - 3,086,000; Full time

Benefits offered by this job

PTO 3 weeks

401(k) match

Medical Insurance

Dental Insurance

Vision Insurance

8 Holidays

Professional development

Job summary

Pine Environmental Services is seeking a Customer Engagement Representative in Amherst, NY. This full-time, non-exempt role supports customers with rental equipment inquiries and sales, while assisting branches and the outside sales team. A practical, customer-focused attitude is essential for success.

The position offers competitive benefits including PTO, 401(k) with company match, medical/dental/vision, and paid holidays, with an emphasis on health and safety in a collaborative office setting.

Qualifications

• Strong communication skills across written, verbal, and phone.
• Experience in customer service or rental/sales environment preferred.
• Ability to troubleshoot problems and provide solutions.

Responsibilities

• Answer inquiries about equipment rental and order status.
• Develop and issue quotes for products and services.
• Follow up on quotes and log outcomes in Pine’s database.

Skills

Excellent communication

Customer service

Analytical thinking

Team player

Education

High School Diploma/GED or higher

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Administrative Amherst, NY, US

Salary Range: $20.00 To $22.00 Hourly

Job Description

Job Title: Customer Engagement Representative

Reporting to: Branch Manager or Customer Service Manager

Status Non-Exempt

Purpose

The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch . In addition, this role will support our operations and outside sales team, as well as other offices and departments.

At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including:

• 3 Weeks of Paid Time Off (PTO) to start
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• 8 Paid Company Holidays
• Additional voluntary benefits and professional development opportunities

Primary Responsibilities

• Intake customer inquiries for equipment rental, order status, andgeneral questions.
• Develop and issue quotes for our products and services.
• Follow up on quotes, record in Pine’s database the outcome.
• Review customer orders to confirm that equipment, accessories, consumables, quantities,price,and any special contract instructions are understood.
• Assistin branch sales and marketing efforts through outgoing phone calls and emails.
• Communicate customer Order Confirmations andfollowup upon delivery.
• Update Pine’s database with details and Call-Off information.
• Assistin scheduling delivery and pick-up oforders.
• Assistinlocatingequipment and shippinglogistics.
• Help provide solutions when customers have issues.
• Enter repair orders when needed.
• Setup product replacement when needed.
• Maintaining contract files and customer correspondence.
• Record & investigate customer inquiries.
• PO processing whennecessary.
• Billing/Invoicing customers.
• Credit card processing when needed.
• Promote a positive Health and Safety attitude / workplace.
• Have a basic understanding of our equipment and howit’sused.
• Keep a clean, organized well-maintained office.
• Other duties as assigned.

Knowledge, Skills, Core Competencies

• Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone.
• Ability to think analytically, with focus on problem troubleshooting.
• A flexible andstrong teamplayer that can work in a fast-pacedenvironment.

Education/Expe rience

• High School Diploma/GED or Higher
• 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

This is a non-safety sensitive position . Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted .

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment