Customer Engagement Pro - Insurance (Flexible Schedules)

PEMCO; Seattle (WA); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Holidays & leave

Education assistance

Job summary

PEMCO is seeking a Customer Engagement Associate to deliver exceptional service across phone, chat, email, and digital channels in our Seattle area operations. You will handle inquiries about property and casualty insurance, billing, and policy changes, while maintaining accuracy and compliance.

You will collaborate with teammates to resolve issues, document interactions, and support the FNOL process, with a focus on high customer satisfaction and data privacy.

Qualifications

• HS diploma or equivalent required.
• 1–2 years in insurance, customer service, call center or related experience preferred.
• Willingness to work flexible schedules (7am–6pm PT Mon–Fri; Sat 8:30am–5pm PT).

Responsibilities

• Handle inbound/outbound calls, emails and chats from policyholders, prospects, agents and customers.
• Provide accurate information on property and casualty insurance policies, coverage and billing.
• Assist with policy changes, renewals, cancellations, payments and general account questions.
• Support FNOL processes and provide basic guidance on claims procedures.
• Update customer accounts and ensure policy/contact information is current.
• Identify needs and suggest suitable products or coverage options.
• Resolve concerns professionally while meeting service levels.
• Document interactions and resolutions in the system.

Skills

Customer service

Call center

Communication

Multi-channel support

Problem solving

Data privacy

Education

High School diploma or equivalent

Job description

PEMCO is seeking a Customer Engagement Associate to deliver exceptional service across phone, chat, email, and digital channels in our Seattle area operations. You will handle inquiries about property and casualty insurance, billing, and policy changes, while maintaining accuracy and compliance.

You will collaborate with teammates to resolve issues, document interactions, and support the FNOL process, with a focus on high customer satisfaction and data privacy.