Customer Engagement Manager

Autodesk; United States; Remote; USD 76,000 - 112,000; Full time

Job summary

Join a forward-thinking company as a Customer Engagement Manager, where you will play a crucial role in shaping product innovation through customer collaboration. In this dynamic position, you'll engage with customers, lead focus groups, and manage feedback initiatives that directly influence product development. With a focus on building strong relationships within the AutoCAD community, you will ensure that customer insights drive impactful design decisions. If you're passionate about enhancing user experiences and making a difference, this role offers a unique opportunity to contribute to transformative projects and be part of a culture that values customer-driven innovation.

Qualifications

• 1-5 years of experience in customer engagement or product management.
• Exceptional communication and problem-solving skills are essential.

Responsibilities

• Build and manage the Customer Advisory Board to gather insights.
• Lead beta testing programs and facilitate customer feedback events.

Skills

Customer Engagement

Product Management

Program Management

Communication Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor’s Degree

Job description

Job Requisition ID #

25WD87060

Position Overview

Are you passionate about building connections with customers and driving product innovation? Join the AutoCAD team as a Customer Engagement Manager, where you'll engage with customers, lead focus groups and user testing programs, manage customer feedback initiatives, oversee our Customer Advisory Board, and work closely with the development team to help shape the future of our products.

Responsibilities

• Build and Manage the Customer Advisory Board – Plan, host, and facilitate in-person and virtual events that inspire collaboration with our key business users, driving impactful discussions and gathering valuable insights that directly influence product development.

• Facilitate Focus Groups and Feedback Events – Lead engaging discussions, workshops, and interactive sessions with customers, gathering feedback to guide and shape product decisions.

• Lead Beta Testing Programs – Plan, coordinate, and manage user testing initiatives, collect feedback through surveys and performance metrics, and analyze the results to drive product improvements.

• Engage with the AutoCAD Community – Maintain strong, ongoing communication with AutoCAD users, building lasting relationships to ensure their active participation and continued influence on AutoCAD's innovation.

• Be a Liaison Between Customers and Product Teams – Collaborate closely with product and engineering teams, ensuring customer feedback directly impacts feature development and product enhancements.

Minimum Qualifications

• 1-5 years of experience in customer engagement, product management, or program management.

• Bachelor’s degree in a relevant field.

• Exceptional communication, organization, and problem-solving skills.

• A passion for working with customers and driving data-backed product decisions.

• Experience managing Beta programs or customer groups (a plus!).

Why Join Us?
At AutoCAD, customer experience drives everything we do. As a Customer Engagement Manager, you'll play a pivotal role in shaping product innovation, collaborating with a team that thrives on customer-driven design and constant growth. If you're ready to make an impact and help shape the future of AutoCAD, we want to hear from you! Apply now and be part of something transformative.

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Canada-BC based roles, we expect a starting base salary between $76,100 and $111,650. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: Diversity and Belonging