Customer Engagement Manager

Micron Memory Malaysia Sdn Bhd; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

A leading company in the semiconductor industry seeks a Customer Engagement Manager to promote and enable HBM products for key customers. The role includes managing customer engagements, driving successful high-volume production, and defining strategic roadmaps. Ideal candidates will have extensive experience in semiconductor manufacturing and product management.

Benefits

Medical, dental, and vision plans

Robust paid time-off program

Paid family leave

Income protection benefits

Qualifications

• Minimum 8 years of experience in semiconductor manufacturing.
• At least 2 years of experience in product management and/or product planning.
• Good, clear English communication skills.

Responsibilities

• Manage multiple customer accounts and lead meetings to align technical requirements.
• Represent the Micron HBM product management team in internal and external forums.
• Define a strategic roadmap for AI industry needs.

Skills

Technical communication

Customer engagement

Cross-functional collaboration

Education

Bachelor’s degree in engineering

Higher education desired

Job description

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Customer Engagement Manager in the AI Solutions Group, you will be responsible for promoting and technically enabling HBM products with key customers. You will engage closely with customers to understand system requirements, development timelines, and their impact on Micron’s HBM product portfolio. Your role will involve ensuring seamless validation and qualification of Micron’s HBM products, becoming the key technical contact for customers, and guiding internal engineering teams to achieve successful high-volume production business wins.

Your work will be essential in steering the Product Management team to plan for a rapidly evolving and expanding industry, maintaining Micron's lead as an AI memory solutions provider. You will manage customer engagements with Micron’s HBM products from new product introduction (NPI) through to end of life (EOL).

Role and Responsibilities:

· Manage multiple customer accounts, hosting and leading regular meetings to align technical requirements.

· Represent the Micron HBM product management team in larger internal and external forums, delivering key engagement messaging to executives from both Micron and end customers.

· Work closely with internal teams, relaying customer requirements and ensuring execution towards successful high-volume production.

· Define a strategic roadmap to address the rapidly changing AI industry needs.

· Develop, consolidate, and maintain a systematic SOP on customer enablement, ensuring technical documentation and collaterals are well organized to maximize operating efficiency.

· Become the primary contact point for outbound technical communications, distilling key information to support product launch and competitive intelligence dashboard creation.

· Develop and continually optimize existing business cases involving HBM to maximize return on investments.

Desired Qualifications:

· Minimum 8 years of experience in semiconductor manufacturing.

· Bachelor’s degree in engineering. Higher education desired

· At least 2 years of experience in product management and/or product planning.

· Experience in DRAM design engineering and/or advanced packaging preferred.

· Experienced in presenting and communicating technical material to customers.

· Experience in AI hardware systems and/or HBM product/business development.

· Extensive experience in close collaboration with cross-functional engineering teams spanning multiple disciplines in semiconductor manufacturing.

· Good, clear English communication skills.

· Ability to travel domestically and internationally.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

To learn about your right to work click here.

To learn more about Micron, please visitmicron.com/careers

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at [e-mail] or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.