Customer Engagement Manager - System Integrator

Hamilton Barnes Associates Limited; Colorado; Remote; USD 115,000 - 130,000; Full time

Job summary

A leading global provider of Cisco contact center solutions is seeking a Customer Engagement Manager for their U.S. team. The role involves leading deployment projects, fostering client relationships, and ensuring successful integration of Cisco solutions. Candidates should possess strong project management skills and relevant certifications, with a focus on communication and organizational abilities. This position offers a robust salary, excellent benefits, and opportunities for professional development in an international environment.

Benefits

15 PTO days per year

2 days of VTO per year

Diverse development opportunities

Health insurance

401k plan

Remote work with occasional travel

Qualifications

• Minimum 3 years of project management experience required.
• Understanding of subscription-based IT services terminology.
• Experience in leading workshops is highly valued.

Responsibilities

• Manage Webex Contact Center integration projects.
• Guide customers through onboarding and implementation phases.
• Coordinate efforts between Cisco, partners, and internal teams to ensure successful migrations.

Skills

Communication

Organizational

Time Management

Empathy

Process-driven Mindset

Education

Agile Project Management Certification

ITILv4 Certification

Job description

A leading global provider of Cisco-based contact center and collaboration solutions is seeking a Customer Engagement Manager to join their North American team.

In this pivotal role, you’ll lead the deployment of Cisco Contact Center and software solutions across the U.S., acting as the main point of contact for partners and end customers. You’ll ensure seamless project execution, foster strong relationships, and help maintain the company’s reputation as a top-tier technology integrator in the Cisco ecosystem.

Ready to take your career to the next level? Apply today and join a dynamic team driving innovation in Cisco Contact Center solutions!

Key Responsibilities:

• Own and manage Webex Contact Center integration projects as part of the operations team.
• Guide new Cisco Webex Contact Center customers through onboarding, implementation, and successful migration.
• Collaborate with a skilled team of Business Consultants, Customer Success Specialists, and Customer Engagement Managers.
• Coordinate efforts between Cisco, partners, clients, and internal teams to ensure a seamless migration journey.
• Lead the onboarding and engagement phases, building strong customer relationships and ensuring projects are delivered on time, on budget, and to spec.
• Use your contact center expertise to support, inspire, and influence customers, partners, and teammates.

Skills: & Requirements:

• Exceptional communication skills with the ability to influence others.
• Strong organizational and time management skills are essential.
• Empathy and a process-driven mindset to build trustful relationships with customers and represent Bucher + Suter as a high-quality provider of Cisco Contact Center solutions.
• Bucher + Suter is a high-quality provider of Cisco Contact Center solutions.
• Understanding of subscription-based IT services terminology.
• Ability to understand and follow business processes.
• Experience in leading workshops is highly valued.
• Certifications in agile project management (e.g., PRINCE2 Agile, PMP Agile, Scrum) and ITILv4 are required.
• A minimum of 3 years of project management experience is required.
• Self-motivation to stay updated on all current features and capabilities of the Webex portfolio.

Benefits:

• A modern, agile, and international working environment is at the forefront of the digital revolution.
• 15 PTO days per year.
• 2 days of VTO per year for causes close to your heart.
• Diverse development and educational opportunities, including certifications and technical training courses in Cisco Collaboration, Cloud technologies, and Salesforce.
• Excellent social benefits, including health insurance and a 401k plan.
• A customer-focused organization with numerous reference projects, ideal for advancing your professional career.
• Opportunities to participate in employee events both domestically and internationally.
• Remote work with occasional travel (<15%).

Salary:

• $115K – $130K per year