Customer Engagement Executive

Dell Inc.; Round Rock (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Dell Technologies is seeking a Senior Customer Engagement Executive in Round Rock, Texas to serve as the elite advocate for our hyperscaler and cloud-native AI customers. You will embed in strategic engagements, act as a trusted advisor, and drive long-term, outcome-driven partnerships that align Dell’s portfolio with customer goals.

Collaborating with executive stakeholders across customers, partners, and Dell, you will accelerate adoption, transform customer success, and deliver measurable

Job description

Customer Engagement Executive

Dell Technologies customers expectgreat thingsfrom both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes.It’sa hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Whatyou’llachieve:

This senior level role serves as Dell Technologies’ elite customer advocate for hyperscalers and cloud‑native AI infrastructure providers, embedding deeply in our most strategic and complex engagements to ensure customer success at scale. This role operates as a trusted advisor, proactively anticipating challenges and mobilizing rapid, coordinated responses in highly dynamic environments while leading long‑term, outcome‑driven partnerships. Through close collaboration with executive stakeholders across customers, partners, and Dell Technologies, the Customer Engagement Executive ensures the customer’s voice shapes strategy, execution, and innovation. By leveraging Dell’s full portfolio, this leader drives transformation, accelerates adoption, and delivers measurable business outcomes that strengthen strategic alignment and long‑term customer loyalty.

Join us to do the best work of your career and make a profound social impact as a Customer Engagement Executive on our Strategic Customer Engagement team in Round Rock, Texas.