Customer Engagement & Care Specialist

UNAVAILABLE; Bartlett (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, and VIs

Disability and Term Life Insurance

Matching 401(k)

Paid Holidays

PTO

Job summary

UNAVAILABLE is hiring in-office professionals for Bartlett, TN. The role centers on helping customers, resolving issues, and ensuring satisfaction after service visits. Strong communication and organizational skills are essential for success in a fast-paced environment.

The position offers daytime hours Mon-Fri, a competitive salary, and a comprehensive benefits package, including medical, dental, vision, and 401(k). Prior ServiceTitan or home services experience is a plus.

Qualifications

• High School Diploma or GED equivalent.
• 3-4 years of customer service, customer relations, call center, or complaint resolution experience.
• Experience handling inbound and outbound customer communications.
• Strong communication and problem-solving skills.
• Ability to manage difficult conversations professionally.

Responsibilities

• Investigate and resolve customer concerns and complaints.
• Document customer interactions and case details accurately.
• Serve as the primary point of contact for customer escalations.
• Coordinate with internal teams to resolve customer issues.
• Follow up on open issues until resolution is complete.

Skills

Customer service

Fluent English

Communication

Problem-solving

Time management

Independent work

Education

High School Diploma or GED

Job description

UNAVAILABLE is hiring in-office professionals for Bartlett, TN. The role centers on helping customers, resolving issues, and ensuring satisfaction after service visits. Strong communication and organizational skills are essential for success in a fast-paced environment.

The position offers daytime hours Mon-Fri, a competitive salary, and a comprehensive benefits package, including medical, dental, vision, and 401(k). Prior ServiceTitan or home services experience is a plus.