Customer Engagement Advisor

CLEAResult; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Volunteer time off

Employee recognition program

On-demand training courses

Job summary

CLEAResult is seeking a Commercial Field Specialist to partner with clients in Washington DC, Richmond, and Virginia Beach to boost energy-efficiency program participation and customer success.

You will act as the local on-site representative, educate customers and contractors, and collaborate with internal teams to deliver strong program results in your territory.

Qualifications

• 4-6 years of relevant industry experience in account management, customer engagement, energy efficiency, utility programs, technical sales, or a related field.
• Commercial energy industry experience is a strong plus but not required.

Responsibilities

• Build, maintain, and grow relationships with customers, contractors, and stakeholders within your assigned territory.
• Manage existing accounts while identifying opportunities to develop new business and increase program participation.
• Serve as the local, on-site representative for the program and company, educating customers and overcoming barriers to participation.
• Prepare and present proposals that align with customer needs and program objectives.
• Track and document customer interactions, project updates, and program activities in accordance with company and program requirements.
• Verify product installations and ensure all required documentation is accurate and complete.
• Collaborate with engineering and programming teams to understand current and future technical requirements and program updates.
• Troubleshoot technical issues, identify solutions, and recommend improvements based on customer and program needs.
• Travel throughout an assigned territory to support customers and program goals.

Skills

Relationship management

Communication skills

Presentation skills

Technical aptitude

Independent / self-motivated

Organized

Account management

Travel flexibility

Education

Bachelor's degree preferred

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.Additionally, you will enjoy:Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours401(k) with company matchPaid vacation, sick, personal and parental leave timePaid Volunteer Time: giving back to our communities is important to usEmployee Recognition Program – convert your recognition points into gift cardsEmployee Assistance Program – offers benefits to help you manage daily responsibilitiesAccess to on-demand training courses to advance further in your careerJob DescriptionSuccessful candidate will be located in Washington DC, Richmond, or Virginia Beach.Join Our Team as a Commercial Field Specialist.Are you a relationship-driven professional who thrives on helping customers succeed? We’re looking for a proactive, results-oriented Commercial Field Specialist to serve as a trusted advisor to our clients while driving program participation, energy savings, and long-term customer satisfaction.In this role, you'll build and strengthen relationships across local, regional, and national markets, act as the primary point of contact for customers and contractors and collaborate with internal teams to deliver exceptional service and program results. If you're energized by solving problems, developing strategic partnerships, and making a measurable impact, we'd love to hear from you.What You'll DoBuild, maintain, and grow relationships with customers, contractors, and stakeholders within your assigned territory.Manage existing accounts while identifying opportunities to develop new business and increase program participation.Serve as the local, on-site representative for the program and company, educating customers and overcoming barriers to participation.Prepare and present proposals that align with customer needs and program objectives.Track and document customer interactions, project updates, and program activities in accordance with company and program requirements.Verify product installations and ensure all required documentation is accurate and complete.Collaborate with engineering and programming teams to understand current and future technical requirements and program updates.Troubleshoot technical issues, identify solutions, and recommend improvements based on customer and program needs.Travel throughout an assigned territory to support customers and program goals.What Makes You a Great FitProven ability to manage and grow customer relationships while delivering exceptional service.Strong communication and presentation skills with the confidence to engage a variety of stakeholders.Ability to navigate complex accounts and develop creative solutions to customer challenges.Experience documenting customer interactions and managing projects within established processes.Technical aptitude with the ability to learn and explain program requirements and product specifications.Self-motivated, organized, and comfortable working independently in a field-based environment.Qualifications4-6 years of relevant industry experience in account management, customer engagement, energy efficiency, utility programs, technical sales, or a related field.Bachelor's degree preferred.Commercial energy industry experience is a strong plus but not required. We welcome candidates with transferable account management, technical, or customer-facing experience from related industries.Compensation$57,000- $68,000 based on experienceThis is a safety-sensitive position and may include field work (such as work in industrial/commercial locations and customer homes), warehouse work, or requires driving on behalf of the company. Individuals provided a conditional offer of employment for this position must successfully pass a post-offer, pre-employment drug test and consent to the company obtaining a motor vehicle report evidencing a satisfactory driving record. Applicants for driving positions must hold a valid driver's license, and individuals provided a conditional offer of employment must successfully pass a drug test and maintain a clean driving record as an ongoing requirement for continued employment.DOT RequirementsIf applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.Compensation Range$55,700.00 - $83,500.00CurrencyUSDTypeSalaryAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.Equal Opportunity EmployerAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.