Customer Engagement Account Manager

Coastal Elite Pro; Bridgeport (Montgomery County); On-site; USD 90,000 - 130,000; Full time

Job summary

Coastal Elite Pro is seeking a Customer Engagement Manager for Transportation & Logistics to serve as the primary point of contact for key accounts, driving retention, growth, and customer satisfaction. You will align client goals with supply chain and fleet initiatives to deliver value.

You will analyze performance data, lead strategic reviews, pursue cross-sell opportunities, and coordinate with operations to translate needs into actionable plans and measurable outcomes, building long-term

Qualifications

• Proven sales and business development experience in transportation and/or logistics.
• Strong customer engagement, communication, and relationship-building skills.
• Analytical mindset with experience using performance data.
• Ability to lead strategic discussions and collaborate cross-functionally.
• Customer-focused approach with the drive to improve retention and satisfaction.

Responsibilities

• Analyze customer and operational performance data to uncover insights and improvement opportunities.
• Lead strategic account reviews and foster long-term customer relationships.
• Identify and pursue cross-sell opportunities across transportation and logistics offerings.
• Coordinate with operations teams to deliver innovative, efficient solutions.
• Ensure customer needs are translated into actionable plans and measurable outcomes.

Skills

Sales & BD in logistics

Customer engagement

Data-driven analysis

Cross-functional leadership

Customer retention focus

Job description

Customer Engagement Manager – Transportation & Logistics

Serve as the primary point of contact for key transportation and logistics accounts, driving retention, growth, and customer satisfaction. Align customer goals with supply chain, fleet management, and dedicated transportation solutions.

Key Responsibilities

• Analyze customer and operational performance data to uncover insights and improvement opportunities
• Lead strategic account reviews and foster long-term customer relationships
• Identify and pursue cross-sell opportunities across transportation and logistics offerings
• Coordinate with operations teams to deliver innovative, efficient solutions
• Ensure customer needs are translated into actionable plans and measurable outcomes

Qualifications & Skills

• Proven sales and business development experience in transportation and/or logistics
• Strong customer engagement, communication, and relationship-building skills
• Analytical mindset with experience using performance data
• Ability to lead strategic discussions and collaborate cross-functionally
• Customer-focused approach with the drive to improve retention and satisfaction