Customer Education Marketing Coordinator – Training & Events

Us Tech Solutions; Charlotte (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

US Tech Solutions is seeking a Marketing Coordinator, Customer Education in Charlotte, NC to support education initiatives across In‑Building, Data Center and Carrier markets. You will develop annual education plans, create class content, and schedule trainings aligned with business strategy.

You will lead live and virtual events, coordinate with multiple teams, and manage campaigns using tools like Marketo, Cvent, and AdobeConnect. Fiber optic knowledge is a plus.

Qualifications

• 2 years in marketing, communications, event planning or related experience.
• 1+ years experience with instruction or training coordination and/or delivery preferred.
• Desire to work with and learn software and cloud applications.

Responsibilities

• Growth and maintenance for customer training program that promotes and supports global marketing initiatives across markets and solutions.
• Collaborate with Channel Marketing, Regional Marketing, Sales Engineers, Product Line Managers, and Engineering Services to identify Customer Education needs and future opportunities with a specific market audience.
• Develop & project manage Training Events - both live and virtual - to support the overall In‑Building Network, Data Center and Carrier Sales strategy.
• Collaborate with subject matter experts in Systems Engineering, Field Engineering, Application Engineers, and Regional/Applications Marketing regarding content and instructional design & develop or source training content and curriculum.
• Work with Engineering Services and Field Engineering to build and maintain product samples and equipment to support class curriculum.
• Coordinate logistics for live education classes with Distribution Branch Managers and Sales Engineers nationwide.
• Build promotional campaigns through marketing tools such as social media, marketing automation software and traditional inbound and outbound campaigns to support promotion of customer education events.
• Maintain certifications and customer/program education records and report on results from Customer Education program.
• Use event planning software (Cvent, Splash) to set up accurate event registration/promotion, registration and after event reporting.
• Establish and build relationships with external suppliers as needed.

Skills

Planning and organizing

Strong interpersonal skills

Data gathering and analysis

Problem analysis and problem solving

Attention to detail

Resourcefulness

Fiber optic knowledge

Education

BS/BA Marketing, Communications, or equivalent

Tools

PowerPoint

Microsoft Office

SharePoint

Salesforce.com

Marketo

AdobeConnect

WebEx Event Center

LinkedIn

Cvent

Splash

Job description

US Tech Solutions is seeking a Marketing Coordinator, Customer Education in Charlotte, NC to support education initiatives across In‑Building, Data Center and Carrier markets. You will develop annual education plans, create class content, and schedule trainings aligned with business strategy.

You will lead live and virtual events, coordinate with multiple teams, and manage campaigns using tools like Marketo, Cvent, and AdobeConnect. Fiber optic knowledge is a plus.