Customer Education Marketing Coordinator – Hybrid Role

The Fountain Group; Charlotte (NC); Hybrid; USD 50,000 - 65,000; Full time

Job summary

The Fountain Group in Charlotte, NC is seeking a Marketing Coordinator for Customer Education. This hybrid role supports program members, training partners, and customers in In-Building, Data Center, and Carrier markets.

You will develop the annual education plan for USCAN and project-manage live and virtual training events under the direction of the Marketing Specialist, Customer Education and Field Level Events.

Qualifications

• BS/BA in Marketing or Communications or equivalent degree.
• 2 years in marketing, communications, event planning or related experience.
• Desire to learn software and cloud applications.

Responsibilities

• Growth and maintenance for customer training program across markets.
• Collaborate with Marketing and Sales teams to identify Customer Education needs.
• Develop and project manage Training Events (live and virtual)
• Collaborate with SMEs on content and instructional design.
• Build and maintain training curriculum and product samples.
• Coordinate logistics for live education classes nationwide.
• Create promotional campaigns using marketing tools.
• Maintain education records and report results.

Skills

Planning and organizing

Interpersonal skills

Data gathering and analysis

Problem solving

Attention to detail

Resourcefulness

Fiber optic knowledge

Education

BS/BA Marketing, Communications

Tools

PowerPoint

Microsoft Office

SharePoint

Salesforce.com

Marketo

AdobeConnect

WebEx

LinkedIn

Cvent

Splash

Job description

The Fountain Group in Charlotte, NC is seeking a Marketing Coordinator for Customer Education. This hybrid role supports program members, training partners, and customers in In-Building, Data Center, and Carrier markets.

You will develop the annual education plan for USCAN and project-manage live and virtual training events under the direction of the Marketing Specialist, Customer Education and Field Level Events.