Customer Education & Enablement Specialist - Canada (Part-time)

Jobscan; Canada; Teletrabalho; USD 41 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Fully remote work environment

Resumo da oferta

Jobscan is seeking a Customer Enablement Specialist to bridge signed contracts and thriving customers. You will lead onboarding, deliver live training, and curate educational resources across university, outplacement, and enterprise partners.

This role suits a proactive communicator who drives product adoption, simplifies complex concepts, and guides partners toward long-term success while working in a fully remote, international environment.

Qualificações

• 1–3 years in customer education, training, instructional design, or customer operations.
• Comfortable facilitating live virtual training with diverse audiences (faculty, students, HR professionals).
• Strong written communication; can produce guides, newsletters, and documentation.

Responsabilidades

• Lead onboarding and initial implementation sessions; deliver live training; manage training schedules.
• Own and update customer-facing educational resources (Resume Builder, AI Optimizer, LinkedIn guides, Knowledge Base, video library, FAQs).
• Build adoption programs (Train-the-Trainer, semester kits, email sequences) to accelerate value realization.
• Coordinate onboarding-phase campaigns with Marketing; provide CS briefs for assets production.
• Own onboarding-phase HubSpot updates, meeting summaries, training schedules, and resource distribution.
• Track webinar attendance and adoption metrics; report training effectiveness to CS leadership.
• Implement AI-assisted workflows as defined by CS leadership; monitor and tweak processes.

Conhecimentos

Customer education

Training delivery

CRM tools

Written communication

AI curiosity

Ferramentas

HubSpot

CRM platforms

Descrição da oferta de emprego

At Jobscan, we're passionate about empowering job seekers to land more interviews with AI. We have helped millions of job seekers get more interviews in 100+ countries. Jobscan's platform benefits job seekers, employers, universities, and communities. We're a fast-growing startup. Since its founding in 2014, Jobscan has thrived for 11 years as a 100% self-funded company, achieving consistent profitability and rapid growth without VC investment. Recently, we've transformed into an AI-first company, leveraging cutting-edge tools to enhance operations and our product. This independence allows us to stay laser-focused on our customers, delivering impactful solutions for job seekers. Join us if you wish to be a part of a company that makes a real difference in people's lives.

Summary

Jobscan is building a premium B2B business serving outcome-driven institutions that care deeply about employment results. This is not a script-following, high-volume support role.

As a Customer Enablement Specialist, you own the critical bridge between a signed contract and a thriving, fully engaged customer. You will lead onboarding, deliver live training, and curate educational resources across our university, outplacement, and enterprise partners.

This role is ideal for a proactive communicator and educator who excels at driving product adoption, simplifying complex concepts, and guiding partners toward long-term success.

What you'll be doing:

• Customer Onboarding - lead standard onboarding and implementation sessions; deliver live virtual faculty, student, and coach training; run recurring office hours; confirm implementation is complete before handing accounts to the CSM.
• Education & Content - own and maintain all customer-facing educational resources (Resume Builder, AI Optimizer, and LinkedIn guides; faculty guides and student assignments; Knowledge Base, video library, FAQs); keep content current as the product evolves.
• Adoption Programs - build and run Train-the-Trainer certifications, semester launch kits, email sequences, and adoption campaigns that drive Time to First Value.
• Customer Marketing Coordination - coordinate timing and launch of onboarding-phase campaigns and supply CS briefs to Marketing, which produces the assets (graphics, flyers, campaign production sit with the Marketing team).
• Customer Operations - own onboarding-phase HubSpot updates, meeting summaries, Fireflies AI note management, training schedules, follow-up emails, and resource distribution. (CSMs continue logging their own relationship and renewal calls.)
• Data & Reporting - track webinar attendance, adoption metrics, and resource utilization, and report training effectiveness to the CS team. (Dashboard design and build are owned by CS leadership.)
• AI Workflows - implement and maintain AI-assisted workflows defined by CS leadership: day-to-day operation, monitoring, minor tweaks, and escalating anything that needs redesign. (Automation strategy, prioritization, and build are owned by the Director.)

What will help you succeed here:

• 1-3 years in customer education, training, instructional design, or customer operations.
• Comfortable facilitating live virtual training with diverse audiences (faculty, students, HR professionals).
• Strong written communicator — can independently produce guides, newsletters, and documentation.
• Working knowledge of CRM tools; highly organized with strong follow-through — closes loops.
• Curious about AI tools and quick to adopt new technology.
• Based in Canada with work authorization; available on Pacific/Mountain/Eastern time zones.

We'll love it if you also brought:

• HubSpot experience specifically (admin or power user).
• Experience in higher education, career services, or workforce development.
• Hands-on use of AI assistants (Claude, Fireflies, or similar) in a work setting.
• Webinar/LMS platform experience; basic video production or editing.
• Train-the-Trainer or certification program experience.

$30 - $35 an hour

Benefits

• Competitive salary
• Fully remote work environment