Customer Education & Enablement Specialist

AlphaSense; United States; Remote; USD 60,000 - 79,000; Full time

Job summary

AlphaSense is seeking a Customer Education Specialist to connect Product, Product Marketing, and Education. You will attend GTM meetings, extract asset requirements, and ensure timely delivery of education content across channels.

You will leverage AI to automate repetitive tasks, build templates, and maintain a single source of truth, keeping stakeholders aligned as roadmaps evolve. This role emphasizes execution against defined processes with a focus on quality.

Qualifications

• 1-2 years of experience in customer education, project coordination, program management, or a related field.
• Highly organized, with a natural instinct for building process, templates, and systems rather than reinventing the wheel each time.
• Comfortable using AI tools to build and automate, and eager to find new ways to apply them to content and workflow challenges.
• A strong communicator who can synthesize fast-moving, sometimes ambiguous information into clear next steps for a team.
• Curious about product and comfortable with Product and Product Marketing stakeholders.
• Executes well against defined processes and knows when to seek guidance on prioritization or strategy rather than guessing.

Responsibilities

• Join Product and Product Marketing GTM meetings, take ownership of notes and action items, and translate roadmap and launch updates into clear asset requirements for the Customer Education team.
• Coordinate execution across In-App, LMS, Help Center, vILT, Certification, & other education channels, understanding which channel content belongs in and when it needs to ship.
• Utilize AI tools to automate repetitive work, accelerate content production, and reduce manual overhead, and bring those ideas to the team.
• Build and maintain templates, trackers, and workflows that keep the team's work organized and pointed to a single source of truth.
• Keep stakeholders across Product, Product Marketing, and Customer Education aligned as roadmaps and launch timelines shift, flagging risks and conflicts early.
• Support the day-to-day execution of education initiatives, ensuring deadlines are met and priorities stay visible to the team.

Skills

Customer education

Project coordination

Program management

AI tools

Communication

Job description

AlphaSense is seeking a Customer Education Specialist to connect Product, Product Marketing, and Education. You will attend GTM meetings, extract asset requirements, and ensure timely delivery of education content across channels.

You will leverage AI to automate repetitive tasks, build templates, and maintain a single source of truth, keeping stakeholders aligned as roadmaps evolve. This role emphasizes execution against defined processes with a focus on quality.