Technology Customer Education Specialist

PRI Global; St. Louis (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

PRI Global is seeking an Analyst to support North America customer learning initiatives. The role focuses on delivering engaging product training and hosting learning sessions for diverse audiences while ensuring smooth operations of the learning academy.

The ideal candidate will be customer-centric, proactive, and comfortable presenting and facilitating in dynamic environments, coordinating onboarding and readiness activities across teams to maximize product adoption.

Qualifications

• Experience in learning and development, customer education, training delivery, or event planning.
• Ability to independently execute learning programs and facilitate engaging customer experiences.
• Confident presenter and facilitator for audiences of varying sizes and technical backgrounds.

Responsibilities

• Deliver foundational product training through platforms such as Adobe Connect, Zoom, and Teams.
• Support day-to-day Academy operations by monitoring the team mailbox, managing user access, and resolving learning-related questions.
• Coordinate learning initiatives and customer readiness activities, including training logistics and onboarding.
• Partner cross-functionally to understand customer needs and deliver value-added content.
• Maintain and enhance learning content and resources to stay aligned with product capabilities.

Skills

Public speaking

Facilitation

Project coordination

Analytical skills

Customer focus

Education

Bachelor's degree in Education/Training/Instructional Design

Tools

Adobe Connect

Zoom

Teams

Job description

PRI Global is seeking an Analyst to support North America customer learning initiatives. The role focuses on delivering engaging product training and hosting learning sessions for diverse audiences while ensuring smooth operations of the learning academy.

The ideal candidate will be customer-centric, proactive, and comfortable presenting and facilitating in dynamic environments, coordinating onboarding and readiness activities across teams to maximize product adoption.