Customer Ed Specialist

OpenKrill; United States; Remote; USD 60.000 - 79.000; Vollzeit

Benefits dieser Stelle

Generous benefits program

Performance-based bonus

Equity

Zusammenfassung

AlphaSense is seeking a Customer Education Specialist to bridge Product, Product Marketing, and Customer Education. You will join GTM planning, track changes, and convert them into a clear execution plan so nothing falls through.

This is a coordination-focused role requiring understanding of education channels, knowing what information is needed and when, and using AI to template and automate for faster, high-quality output.

Qualifikationen

• 1–2 years in customer education, project coordination, program management or related field.
• Highly organized with a knack for building process, templates, and systems.
• Comfortable using AI to build, template, and automate content and workflows.
• Strong communicator who translates fast-moving information into clear next steps.
• Curious about product and comfortable with Product/Product Marketing stakeholders.
• Delivers against defined processes and seeks guidance on prioritization when needed.

Aufgaben

• Join Product and Product Marketing GTM meetings, capture notes and actions, translate updates into asset requirements.
• Coordinate execution across In‑App, LMS, Help Center, vILT, Certification, and other channels.
• Use AI to automate repetitive work, accelerate content production, and propose improvements.
• Build and maintain templates, trackers, and workflows to keep work aligned to a single truth.
• Keep stakeholders aligned as roadmaps and launch timelines shift, flag risks early.
• Support day-to-day execution and ensure deadlines and priorities remain visible.

Kenntnisse

Customer education

Project coordination

Program management

Communication

AI tools usage

Process & templates

Jobbeschreibung

About AlphaSense:

AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us.

About the Team:

The Customer Education team, part of the Revenue Marketing organization, is a growing, passionate team dedicated to putting customers at the center of everything we do. We believe that empowered users are successful users, so we're building scalable, innovative learning experiences that meet customers where they are in the age of AI.

About the Role:

We're looking for a Customer Education Specialist to be the connective tissue between Product, Product Marketing, and Customer Education. You'll sit in the room for GTM planning, track what's changing and when, and turn that into a clear, organized execution plan for the team, so nothing falls through the cracks and nothing gets built twice.

This is a coordination and execution role at its core, but it's not administrative. You'll need to understand our education channels well enough to know what information is needed, when it is needed by, and you'll need a genuine appetite for using AI to build, template, and automate so the team can move faster without sacrificing quality.

Who You Are:

• 1-2 years of experience in customer education, project coordination, program management, or a related field
• Highly organized, with a natural instinct for building process, templates, and systems rather than reinventing the wheel each time
• Comfortable using AI tools to build and automate, and eager to find new ways to apply them to content and workflow challenges
• A strong communicator who can synthesize fast-moving, sometimes ambiguous information into clear next steps for a team
• Curious about product and comfortable with Product and Product Marketing stakeholders
• Executes well against defined processes and knows when to seek guidance on prioritization or strategy rather than guessing

What You’ll Do:

• Join Product and Product Marketing GTM meetings, take ownership of notes and action items, and translate roadmap and launch updates into clear asset requirements for the Customer Education team
• Coordinate execution across In-App, LMS, Help Center, vILT, Certification, & other education channels, understanding which channel content belongs in and when it needs to ship
• Utilize AI tools to automate repetitive work, accelerate content production, and reduce manual overhead, and bring those ideas to the team
• Build and maintain templates, trackers, and workflows that keep the team's work organized and pointed to a single source of truth
• Keep stakeholders across Product, Product Marketing, and Customer Education aligned as roadmaps and launch timelines shift, flagging risks and conflicts early
• Support the day-to-day execution of education initiatives, ensuring deadlines are met and priorities stay visible to the team

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range$60,000-$79,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.