Customer-Driven Universal Banker & Teller

Presidential Bank FSB; Frederick (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Paid leave

Retirement plans

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Job summary

Presidential Bank FSB description: The Universal Banker role emphasizes efficient transaction processing and excellent customer service while supporting branch sales goals. It blends teller operations with customer care, addressing routine inquiries, identifying client needs, and making product referrals.

The candidate thrives in a team setting, contributes to branch goals, and commits to client satisfaction. Prior banking experience and cash handling are valued; bilingual skills are a plus.

Qualifications

• Strong customer service orientation.
• Excellent verbal and written communication skills; bilingual in Spanish or another language is a plus.
• Experience handling cash or financial transactions is preferred.
• Flexibility to adjust work schedule based on branch need.
• Strong attention to detail with professionalism and confidentiality.

Responsibilities

• Operates core banking systems with accuracy and efficiency while processing transactions using an associate cash drawer.
• Balances assigned cash daily and follows cash handling and security procedures.
• Complies with policies related to cash differences and controllable losses.
• Verifies customer identification and documentation, confirms endorsements and payees, and obtains supervisory approval for certain transactions.
• Follows all departmental and Bank-wide policies, procedures, and security protocols.
• Prepares required Bank Secrecy Act (BSA) documentation including Currency Transaction Reports and Monetary Instrument Logs, and adheres to KYC, OFAC, and information security standards.
• Contributes to achieving individual and branch performance goals by monitoring progress and following action plans.
• Delivers excellent customer service aligned with the Bank’s sales and service expectations.
• Promotes and maintains positive relationships with internal and external customers.
• Stays up to date on Bank products and services and communicates their benefits to clients.
• Assists in opening and closing the branch as needed based on business needs, including working outside regular hours.
• Collaborates with team members to maintain a supportive, efficient branch environment and provides coverage at other branch locations when needed.

Skills

Customer service

Sales orientation

Bilingual (Spanish)

Cash handling

Communication (verbal/written)

Attention to detail

Tools

Microsoft Office

Job description

Presidential Bank FSB description: The Universal Banker role emphasizes efficient transaction processing and excellent customer service while supporting branch sales goals. It blends teller operations with customer care, addressing routine inquiries, identifying client needs, and making product referrals.

The candidate thrives in a team setting, contributes to branch goals, and commits to client satisfaction. Prior banking experience and cash handling are valued; bilingual skills are a plus.