Customer-Driven Retail Sales Associate

Citi Trends; Bastrop (LA); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise to ensure shopper satisfaction. The role emphasizes proactive engagement, integrity, and effective communication in a fast-paced store setting.

Responsibilities include handling cash and transactions, assisting with price changes, maintaining clean and organized floors, and supporting loss prevention efforts while upholding safety procedures and professional appearance.

Qualifications

• High school diploma or equivalent.
• Strong communication and math skills.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing customers in a timely fashion, and inviting them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise to ensure shopper satisfaction. The role emphasizes proactive engagement, integrity, and effective communication in a fast-paced store setting.

Responsibilities include handling cash and transactions, assisting with price changes, maintaining clean and organized floors, and supporting loss prevention efforts while upholding safety procedures and professional appearance.