Customer-Driven Retail Lead — Flexible Hours & Growth

World Market; Santa Fe (NM); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

30% employee discount

Wellness resources

Career growth training

Benefits package

Job summary

World Market is seeking an Assistant Manager in-store to lead a high-performance team and drive sales and profitability. You will partner with the Store Manager to foster a customer-first selling culture while upholding our values, brand, policies, and standards.

The role encompasses leadership across Customer Experience, Freight Flow, Operations and Merchandising, with responsibilities tailored to business needs and your career goals.

Qualifications

• Proven leadership experience delivering results in a fast-paced retail environment.
• Strong communication and adaptability; able to coach associates.
• Ability to de-escalate store and customer situations.
• Plan and prioritize based on business needs.
• Minimum 2+ years of leadership experience in fast-paced specialty retail.
• Able to work a flexible schedule including nights, weekends and holidays.
• Able to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values
• Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action
• Consistently exemplify, maintain, and foster the culture and values of World Market
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management
• Utilize all company tools and training resources to educate and validate team execution of key business functions
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability

Skills

Leadership experience

Customer experience

Operational execution

Communication skills

Coaching

De-escalation

Planning and prioritization

Decision making

Team development

Flexibility schedule

Retail experience

Mentoring

Job description

World Market is seeking an Assistant Manager in-store to lead a high-performance team and drive sales and profitability. You will partner with the Store Manager to foster a customer-first selling culture while upholding our values, brand, policies, and standards.

The role encompasses leadership across Customer Experience, Freight Flow, Operations and Merchandising, with responsibilities tailored to business needs and your career goals.