Customer-Driven Personal Banker & Relationship Specialist

Park National Bank; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Park National Bank in Greenville, SC is seeking a full-time, on-site Customer Service/Relationship Banker. You will act as the customer’s personal banker, promote digital products, and build relationships while handling deposits, accounts, and related services.

You will support branch operations, assist management with data and reporting, and participate in ongoing product training to meet Serving More standards.

Qualifications

• High School Diploma or GED required.
• 2-4 years experience in banking, sales, relationship management, or a related field required.

Responsibilities

• Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.
• Foster and strengthen retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.
• Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business.
• Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships and offer products and services.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Cross sell products and services and perform related clerical functions such as account and customer maintenance.
• Originate, retain, and maintenance customer accounts, including Retail Deposit Accounts and Digital Products and Services.
• Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority.
• Act as advocate of digital product adoption for customers and internal support for branch associates.
• Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data.
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training.

Skills

Interpersonal/Customer Service Skills

Written and Verbal Communication

Ability to understand and follow lines

Adaptable to change

Basic computer skills

Ability to influence others

Ability to build collaborative relat

Ability to work as part of a team

Able to multitask or juggle priorities

Problem/Situation Analysis

Technical Expertise

Creativity

Education

High School Diploma or GED

Job description

Park National Bank in Greenville, SC is seeking a full-time, on-site Customer Service/Relationship Banker. You will act as the customer’s personal banker, promote digital products, and build relationships while handling deposits, accounts, and related services.

You will support branch operations, assist management with data and reporting, and participate in ongoing product training to meet Serving More standards.