Personal Banker: Relationship & Digital Banking Advocate

Park National Bank; Versailles (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Park National Bank is seeking a Personal Banker to deliver exceptional service to customers and prospects in our branch network. You will strengthen retail relationships, address inquiries, process transactions, and cross-sell banking products while maintaining compliance and accurate records.

Travel within the Park National footprint is expected, and you will participate in ongoing product knowledge training.

Qualifications

• High School Diploma or GED required.
• 2-4 years experience in banking, sales, relationship management, or a related field required.

Responsibilities

• Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.
• Foster and strengthen retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.
• Coordinate sales efforts, retail, and business relationship management activities across lines of business such as Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management.
• Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products that meet customer needs, and provide exceptional service.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Cross-sell products and services and perform related clerical functions, such as account and customer maintenance.
• Originate, retain, and maintain customer accounts, including Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.
• Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests may be in person, by phone, virtual, and/or digital/website.
• Act as advocate of digital product adoption for customers and internal support for branch associates.
• Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed.
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures.
• Deliver a consistent, high level of service within our Serving More standards.
• Travel within the Park National footprint is expected.
• Other duties as assigned

Skills

Interpersonal/Customer Service Skills

Written and Verbal Communication

Ability to understand and follow lines

Adaptable to change

Basic computer skills

Ability to influence others

Ability to build collaborative rel.

Ability to work as part of a team

Organization skills/Detail oriented

Multitask

Problem/Situation Analysis

Technical Expertise

Creativity

Education

High School Diploma or GED

Job description

Park National Bank is seeking a Personal Banker to deliver exceptional service to customers and prospects in our branch network. You will strengthen retail relationships, address inquiries, process transactions, and cross-sell banking products while maintaining compliance and accurate records.

Travel within the Park National footprint is expected, and you will participate in ongoing product knowledge training.