Customer-Driven Bank Teller: Transactions & Service

TBK Bank, SSB; Moline (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

TBK Bank, SSB is seeking a Client Services Associate to handle prompt and accurate financial transactions and build strong customer relationships. You will profile customers, suggest tailored products, and help drive branch goals with service excellence.

The role emphasizes cross-selling opportunities, adherence to policies, and a commitment to community involvement in a values-driven banking environment.

Qualifications

• The ideal candidate should have a high school diploma or GED, be at least 18 years old, and preferably possess six to twelve months of bank teller experience.
• Additional desired qualities include customer service, sales, or cross-selling experience.

Responsibilities

• Profile new and existing customers, suggesting tailored products/services.
• Provide exceptional customer service, exceeding expectations.
• Open new accounts, ensuring accuracy and timely documentation.
• Assist with Stop Payments, Debit Card Orders, and more.
• Take initiative to resolve customer issues and provide prompt feedback.
• Help maintain customer goodwill and contribute to branch goals.
• Professionally refer customers to various bank departments.
• Safeguard customer info, adhere to regulations, and maintain security.
• Process transactions while maintaining accurate records.
• Contribute to local community and bank-sponsored events.

Skills

Customer service

Sales

Cross-selling

Attention to detail

Education

High school diploma or GED

Job description

TBK Bank, SSB is seeking a Client Services Associate to handle prompt and accurate financial transactions and build strong customer relationships. You will profile customers, suggest tailored products, and help drive branch goals with service excellence.

The role emphasizes cross-selling opportunities, adherence to policies, and a commitment to community involvement in a values-driven banking environment.