Bank Teller & Customer Experience Specialist

OneGroup; City of Hudson (NY); Hybride; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical, Vision & Dental insurance

401K with generous match

Paid holidays

Résumé du poste

Community Financial System, Inc. (CFSI) is seeking a Teller to serve as the friendly first point of contact in the branch, handling deposits, withdrawals, and standard transactions with accuracy and security.

You will guide customers on digital tools and refer more complex needs to specialists. The role emphasizes accurate cash handling, adherence to risk/compliance standards, and contributing to a positive branch experience through teamwork and proactive engagement.

Qualifications

• High School Diploma or GED required.
• Ability to complete internal teller and product training.
• Willing to travel for initial training; company covers travel expenses.
• Reliable transportation.

Responsabilités

• Serve as a welcoming and professional first point of contact for customers entering the branch.
• Process routine financial transactions including deposits, withdrawals, payments, and check cashing with identity verification.
• Educate customers on digital banking tools and self-service options.
• Assist with inquiries and escalate complex issues as needed.
• Support lobby management and guide customers to the right team member.
• Answer incoming calls professionally and direct inquiries per bank standards.

Connaissances

Interpersonal communication

Attention to detail

Problem-solving

Digital banking tools

Customer service

Formation

High School Diploma or GED

Outils

Banking systems

Office applications

Description du poste

Community Financial System, Inc. (CFSI) is seeking a Teller to serve as the friendly first point of contact in the branch, handling deposits, withdrawals, and standard transactions with accuracy and security.

You will guide customers on digital tools and refer more complex needs to specialists. The role emphasizes accurate cash handling, adherence to risk/compliance standards, and contributing to a positive branch experience through teamwork and proactive engagement.