Customer-Driven Automotive Service Advisor

New Motors BMW; Pennsylvania; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Employee discounts on vehicle services

Employer match in retirement plan

Job summary

New Motors Ford in Erie, PA is seeking a highly motivated Automotive Service Advisor to join our busy service department. You will be the liaison between customers and technicians, guiding them through maintenance and repair while delivering clear, friendly communication.

Our team operates in a freshly renovated facility with a focus on excellent service. The ideal candidate will have outstanding organizational skills, the ability to write detailed repair orders, schedule appointments, and

Responsibilities

• Greet customers in a friendly and professional manner
• Listen to customer concerns and clearly explain the services needed
• Provide accurate and timely updates to customers on their vehicle's status
• Write detailed repair orders based on customer concerns and technician diagnoses
• Schedule service appointments and ensure efficient workflow in the service department
• Recommend maintenance services based on the manufacturer's guidelines and customer history
• Maintain accurate customer and vehicle records in the dealership's system
• Ensure all repair orders are complete and properly documented for warranty claims and audits
• Coordinate with technicians and parts departments to ensure timely completion of repairs
• Act as a bridge between the customer and the service team to facilitate clear communication

Job description

New Motors Ford in Erie, PA is seeking a highly motivated Automotive Service Advisor to join our busy service department. You will be the liaison between customers and technicians, guiding them through maintenance and repair while delivering clear, friendly communication.

Our team operates in a freshly renovated facility with a focus on excellent service. The ideal candidate will have outstanding organizational skills, the ability to write detailed repair orders, schedule appointments, and