Service Advisor

New Motors; Pennsylvania; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

New Motors Ford in Erie, PA is seeking a customer-focused Automotive Service Advisor to bridge customers and the service department, guiding them through maintenance and repairs.

You will greet customers, listen to concerns, write repair orders, update on vehicle status, and coordinate with technicians to ensure quality service. We offer a competitive pay range and a comprehensive benefits package.

Qualifications

• Strong communication and customer service skills.
• Experience in an automotive service environment is preferred.
• Ability to write clear repair orders and explanations.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customer concerns and clearly explain services needed.
• Provide accurate and timely updates on vehicle status.
• Write detailed repair orders based on diagnoses.
• Schedule service appointments and coordinate workflow.

Job description

New Motors Ford - Service Advisor

New Motors has been a staple in the Erie community since opening on Peach street in 1971.

Job Summary:

We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience.

Responsibilities:

• Greet customers in a friendly and professional manner
• Listen to customer concerns and clearly explain the services needed
• Provide accurate and timely updates to customers on their vehicle's status
• Write detailed repair orders based on customer concerns and technician diagnoses
• Schedule service appointments and ensure efficient workflow in the service department
• Recommend maintenance services based on the manufacturer's guidelines and customer history
• Maintain accurate customer and vehicle records in the dealership's system
• Ensure all repair orders are complete and properly documented for warranty claims and audits
• Coordinate with technicians and parts departments to ensure timely completion of repairs
• Act as a bridge between the customer and the service team to facilitate clear communication

Benefits:

• Competitive compensation package, ranging from $60,000 to $90,000 per year
• Health, dental, and vision insurance including Employer Match
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicle purchases and services
• -401k with match
• -Robust medical benefits with MAJORITY match contributed from ownership
  -Newly renovated facilities

About the Company:

New Motors Ford is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Ford vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Ford enthusiasts in the area.