Service Advisor

New Motors, Inc.; Pennsylvania; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental & vision insurance

401(k) retirement plan with match

Paid time off & holidays

Employee discounts on services

Job summary

New Motors Ford is seeking a customer-focused Automotive Service Advisor to join our Erie, PA team. You will act as the liaison between customers and the service department, guiding them through maintenance and repairs with clear communication.

The role requires excellent communication and organizational skills, with pay commensurate to experience in a busy dealership setting.

Qualifications

• Experience as an automotive service advisor preferred.
• Strong communication and organizational skills.
• Customer-focused with ability to explain services clearly.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customer concerns and explain needed services clearly.
• Provide accurate updates on vehicle status to customers.
• Write detailed repair orders based on concerns and diagnoses.
• Schedule service appointments and manage workflow in the service department.
• Recommend maintenance services based on manufacturer guidelines and history.
• Maintain customer and vehicle records accurately in the system.
• Ensure repair orders are complete for warranty claims and audits.
• Coordinate with technicians and parts to ensure timely repairs.
• Act as a bridge between customer and service team for clear communication.

Job description

New Motors Ford - Service Advisor

New Motors has been a staple in the Erie community since opening on Peach street in 1971.

Job Summary

We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience.

Responsibilities

• Greet customers in a friendly and professional manner
• Listen to customer concerns and clearly explain the services needed
• Provide accurate and timely updates to customers on their vehicle's status
• Write detailed repair orders based on customer concerns and technician diagnoses
• Schedule service appointments and ensure efficient workflow in the service department
• Recommend maintenance services based on the manufacturer's guidelines and customer history
• Maintain accurate customer and vehicle records in the dealership's system
• Ensure all repair orders are complete and properly documented for warranty claims and audits
• Coordinate with technicians and parts departments to ensure timely completion of repairs
• Act as a bridge between the customer and the service team to facilitate clear communication

Benefits

• Competitive compensation package, ranging from $60,000 to $90,000 per year
• Health, dental, and vision insurance including Employer Match
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicle purchases and services
• -401k with match
• -Robust medical benefits with MAJORITY match contributed from ownership- Newly renovated facilities

About the Company

New Motors Ford is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Ford vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Ford enthusiasts in the area.