Customer Development Representative

Summit Utilities, Inc.; Little Rock (AR); Remote; USD 32,000 - 42,000; Full time

Job summary

An established industry player is seeking a Customer Development Representative to join their dynamic team in Little Rock, AR. This role offers a unique opportunity to engage with residential and commercial clients, fostering relationships that drive growth and enhance customer loyalty. You'll be at the forefront of promoting natural gas services, coordinating with local operations, and ensuring project success. Join a company recognized for its commitment to safety, innovation, and community engagement, and make a meaningful impact in the energy sector. If you're passionate about customer service and eager to contribute to a forward-thinking organization, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Employee Support Programs

Qualifications

• 3+ years of experience in utility or customer service roles.
• Strong proficiency in Microsoft Office and CRM systems.

Responsibilities

• Develop relationships with customers and community leaders.
• Educate customers on the benefits of natural gas services.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Sales Skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Engineering

Tools

Microsoft Office

Customer Relationship Management (CRM) System

SAP

Job description

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Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting remote opportunity for a Customer Development Representative based in Little Rock, AR.

As a Customer Development Representative you will serve in a highly visible role meeting with residential and commercial customers, builders, community leaders, developers, and other trade allies to coordinate and develop new growth opportunities for Summit Utilities. You will also plan and coordinate with local operations and contract services to ensure projects are completed in a timely manner.

Primary Duties And Responsibilities

• Develop a network of relationships with commercial and residential developers, builders, architects, engineers, trade allies and city officials to build customer loyalty and influence customer energy choice.
• Initiate and respond to prospective customers and develop opportunities for new growth.
• Maintain contact with builders and developers regarding potential growth opportunities and survey territory for new construction activity to generate leads.
• Educate prospective customers on the advantages of choosing natural gas and promote the end-use of natural gas appliances.
• Gather and organize the necessary information to support the design and installation of infrastructure to serve new customers.
• Verify natural gas equipment types, sizes, and locations. Mark the location of proposed facilities for construction forces where appropriate.
• Assist with financial analysis by obtaining and organizing project details that are used to evaluate the cost and feasibility of new growth projects.
• Assist with the preparation of customer proposals such as contracts and invoices for contribution in aid of construction (CIAC).
• Monitor project workflow and serve as liaison between customers/contractors and the Summit Engineering and Construction teams to help ensure growth projects are prioritized in such a way that balances each customer’s project schedule and energy needs.
• Engage in activities with various trade allies, business associations and civic groups.
• Develop relationships with community and civic leaders so that Summit Utilities is regarded as a dependable and trustworthy energy partner in the communities we serve. Deliver Customer Development Slide presentations at monthly Safety meetings.
• Aid local employees participating in the EGO program with facilitating the submission of new service leads and opportunities for the Customer Development Reps.
• Maintain and enhance leads and opportunities within the C4C system.
• Generate G6 notifications within SAP for address creation and new service requests.
• Collaborate closely with sales support to ensure timely resolution of all customer issues.
  
  

Education And Work Experience

• Three (3) years natural gas and/or equivalent utility experience.
• Bachelor’s degree in business administration, Marketing, Engineering, or related field preferred.
  
  

Knowledge, Skills, Abilities

• Dedication to providing exemplary customer service.
• Self-sufficient with necessary skills to organize and complete multiple tasks in an efficient and effective manner.
• Possess excellent written and verbal communication skills with a strong attention to detail.
• Willingness to communicate strategies and plans to develop understanding with peers and employees across district.
• Exhibit strong interpersonal skills to be able to comfortably initiate first contact with prospective customers and have the resilience to persevere in the pursuit of new growth opportunities.
• Possess the ability to influence others without direct position power to earn credibility and trust.
• Ability to produce high quality work under pressure, meet deadlines, and carry out sales goals.
• Readily readjust priorities to changing customer demands and project schedules.
• Ability to develop a strong understanding of the components and operation of a natural gas distribution system.
• Must exhibit the aptitude to become proficient in understanding the operation of natural gas appliances.
• Demonstrated success in consulting effectively with all levels of management, including executives.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Proficiency in reading and interpreting maps, site plans, subdivision plats, surveys, rights-of-way, easements, and property records.
• Experience with a Customer Relationship Management (CRM) System and SAP
  
  

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Utilities

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