Customer Development Rep

WP Engine; Austin (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Stock Options

Health Benefits

Fertility Benefits

HSA

401(k) with 4% match

Disability Insurance

Paid Family Leave

Employee Assistance Program

Generous Vacation Time

Home office stipend

Job summary

WP Engine in Austin is hiring a Customer Development Representative to proactively identify opportunities, generate outbound qualified prospects, and set proactive meetings to reduce churn and grow monthly recurring revenue. You'll expand client relationships and collaborate with Account Managers to drive upgrades across WordPress solutions.

You will need prior sales experience and familiarity with CRM tools like Salesforce, a data-driven mindset, and a self-starter attitude to excel in a

Qualifications

• Prior sales experience required; exposure to Solution Selling, Customer-Centric Selling, Sandler, or SPIN strongly preferred.
• Experience working with Salesforce.com or other CRM applications is required.
• Daring and performance-driven attitude.
• Consistent over-achievement and work ethic.
• The ability to learn quickly and be a self-starter are vital to this role.
• Effectively lead prospect/client expectations.
• Ability to effectively communicate over the phone and email.

Responsibilities

• Proactively identify and mitigate customer risks using data and internal systems within an assigned book of business.
• Generate qualified outbound opportunities to consistently overachieve a monthly quota.
• Set and engage in proactive customer meetings to positively reduce churn and drive MRR growth.
• Accurately research and catalog contact, account, and opportunity information.
• Expand relationships with clients, allowing them to understand the full advantage of our WordPress solutions.
• Work as part of a selling team with a focus on strengthening relationship development.
• You can use effective sales techniques to uncover those customer needs that can be addressed through our solutions.
• You can articulate the benefits of using our solutions to existing customers across a broad array of industries.

Skills

Sales experience

CRM experience

Data-driven

Phone & email communication

Self-starter

Team selling

Tools

Salesforce

Job description

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide. WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com. WP Engine is hiring a Customer Development Representative that has experience in establishing, fostering and maintaining relationships with both highly technical and leadership level contacts within our current customer base. Those relationships should uncover opportunities to deploy net new and upgrade opportunities through outbound business development.

What is cool about this job

The CDR team works in conjunction with our Account Management Teams and is responsible for generating upgrade opportunity volume and warm introductions for our Account Managers. You are creative, passionate, and an ambitious teammate, eager to advance through a clearly defined learning and earning path. WP Engine offers a dynamic, creative environment where you are provided the tools, resources, and unique leadership to sell and take your career to the next level!

Your Day to Day

• Proactively identify and mitigate customer risks using data and internal systems within an assigned book of business.
• Generate qualified outbound opportunities to consistently overachieve a monthly quota.
• Set and engage in proactive customer meetings to positively reduce churn and drive MRR growth.
• Accurately research and catalog contact, account, and opportunity information.
• Expand relationships with clients, allowing them to understand the full advantage of our WordPress solutions.
• Work as part of a selling team with a focus on strengthening relationship development.
• You can use effective sales techniques to uncover those customer needs that can be addressed through our solutions.
• You can articulate the benefits of using our solutions to existing customers across a broad array of industries.

Your Expertise and Passion

• Prior sales experience required; exposure to Solution Selling, Customer-Centric Selling, Sandler, or SPIN strongly preferred.
• Experience working with Salesforce.com or other CRM applications is required.
• Daring and performance-driven attitude.
• Consistent over-achievement and work ethic.
• The ability to learn quickly and be a self-starter are vital to this role.
• Effectively lead prospect/client expectations.
• Ability to effectively communicate over the phone and email.

The Perks and Benefits

• Company Stock Options (Every employee is an owner in the company)
• Great Health Benefits (Medical, Dental, Vision, Life Insurance)
• Fertility Benefits (IVF/Fertility drug coverage)
• HSA
• Company contribution 401(k) with a 4% match
• Disability Insurance
• Paid Family and Caregiver’s Leave
• Employee Assistance Program
• Generous Vacation Time (Who doesn’t like time off)
• One-time $500 payment to set up your home office
• 4 Company Wellness Days a year
• 1 floating holiday
• Pet Insurance
• On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal

Base Salary / Variable / OTE $45,000 base / $15,000 variable / $60,000 OTE

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The cash compensation package above includes base pay plus on-target commission for employees in eligible roles. Sales incentive plans are uncapped with significant earning potential. Your talent acquisition partner can share more about the total rewards package at WP Engine including the specific base pay and commissions as well as equity and benefits during the hiring process.

WP Engine is the leading platform for building experiences on WordPress. We live in an age where established enterprises compete against nimble startups in a race to win online. In this age, experiences are the currency, and audiences expect their digital experiences to be personalized, immediate, and remarkable.