Customer Development Manager

Coca-Cola Consolidated; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Career Growth

Competitive Benefits

Purpose-Driven

Professional Development

Job summary

Coca-Cola Consolidated is seeking a Customer Development Manager to support field sales and operations, translating business plans into actionable programs with retailers. You’ll collaborate with Field Operations, customer leadership, and bottling partners to drive growth, improve margins, and deliver superior service.

In this role you will analyze performance, develop regional programming, and ensure execution aligns with the strategic plan while building strong partnerships to maximize revenue

Qualifications

• Bachelor’s degree required; 4+ years of work experience preferred.
• Strong cross-functional collaboration and relationship-building skills.
• Excellent written and verbal communication.
• Proficiency in MS Excel and PowerPoint.

Responsibilities

• Leads cross-functional relationships with Field Operations to align on execution objectives.
• Builds partnerships with customer base, bottling partners, and brand teams to plan regional programming.
• Uses tools to maximize sales opportunities and ensure plan adherence.
• Analyzes sales data with customers to identify gaps and implement remedies.

Skills

Cross-functional collaboration

Sales strategy

Customer relationship management

Analytical skills

Proactive communication

Education

Bachelor’s degree

Job description

Locations: Charlotte

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

Job Overview

The Customer Development Manager’s primary focus is to support both the customer and CCCI operations teams from a field sales perspective. This individual is connected with CCCI’s Field Operations Teams to ensure that business plans are efficiently executed as agreed upon. This role will leverage a broad understanding of the assigned retailer, the competition, and the marketplace to foster growth by driving sales and exploring additional opportunities for incremental revenue and margin results.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Duties & Responsibilities

• Establishes and leads cross-functional relationships with CCCI Field Operations to ensure alignment on execution objectives and to establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction
• Develops and maintains partnerships with operational leadership teams of customer base, bottling partners, and brand partners to develop regional programming while ensuring sales execution plans are achieved. Monitors and measures service metrics and utilizes results to develop standards, improvements, or changes to the process
• Leverages sales execution tools and processes to ensure CCCI Field Operations maximize sales opportunities for customer-specific programming. Ensures that customer and department goals are met and adhering to the approved strategic plan
• Analyzes sales data and partners with customers and cross-functional leaders to identify gaps, remedies, and solutions concerning plan execution and sales strategies; implements tactics to reverse or sustain trends

Knowledge, Skills, & Abilities

• Responsive customer service skills with a proactive mindset
• Ability to develop a thorough understanding of CCCI and customer operational strategy and execution
• Organizational management skills are required with the ability to collaborate with all facets of the business including Field Operations, Technical Service, and Shopper Marketing
• Ability to partner cross-functionally with other departments to accomplish goals and objectives
• Ability to develop, negotiate, and execute local programs with the leadership teams of their customer base
• Ability to build rapport to achieve a strategic partnership status with their customer base
• Must be an adept negotiator with developing persuasion skills
• Basic analytical skills is a must
• Organizational, time management, and attention to detail skills are required
• Strong presentation abilities
• Excellent oral and written communication skills required
• Ability to prioritize multiple assignments with time-sensitive deadlines
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint is a must
• This individual must possess a broad understanding of the assigned retailer, the competition, and the marketplace

Minimum Qualifications

• Bachelor’s degree (4 years)
• Knowledge acquired through 1 to up to 3 years of work experience

Preferred Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, or Communications

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.