Customer Demand Specialist

TE Connectivity; Fairview (NC); On-site; USD 72,300 - 108,400; Full time

Benefits offered by this job

Health insurance

401(k) plan

Employee stock purchase plan

Job summary

TE Connectivity is seeking a Demand Specialist to align customer demand with operations across Planning, Procurement, Manufacturing, Logistics and Customer Service. You will drive order priorities, manage forecasts and provide proactive, data‑driven updates to internal stakeholders and customers.

Responsibilities include backlog management, expediting requests, and developing relationships with key contacts to improve delivery performance and supply chain responsiveness.

Qualifications

• Experience analyzing demand patterns and delivery performance.
• Ability to influence and collaborate with stakeholders across multiple levels.
• Proficiency with Microsoft 365 applications, especially Excel, Teams, PowerPoint.

Responsibilities

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross‑functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

Skills

Demand management

Forecast analysis

Stakeholder collaboration

Excel

Education

Bachelor’s degree

Tools

SAP

MRP

Job description

Job Overview

The Demand Specialist plays a critical role in aligning customer demand with operational execution by serving as a strategic liaison between customers, Supply Chain, and Customer Success organization. This position is responsible for driving customer satisfaction, improving delivery performance, managing order fulfillment priorities, and ensuring customer requirements are effectively translated into actionable supply chain plans. The role drives an exceptional customer experience through proactive demand management, order prioritization, and cross‑functional collaboration to improve on‑time delivery performance and supply chain responsiveness.

Eligibility

This position requires access to information which is subject to stringent controls under the International Trafficking in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.

Job Requirements

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross‑functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

Background & Qualifications

• Demonstrated ability to analyze demand patterns, delivery performance, and operational data to support informed business decisions.
• Ability to effectively influence and collaborate with stakeholders across multiple levels and functions.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, Teams, PowerPoint.
• Able to work with all levels within the Supply Chain.
• Experience managing schedule agreements and customer forecasts.
• Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in an account management or production planning role.
• SAP and MRP strongly preferred.

Competencies

• Customer Focus
• Analytical Problem Solving
• Demand and Forecast Management
• Cross‑Functional Collaboration
• Prioritization and Decision Making
• Effective Communication
• Stakeholder Management
• Continuous Improvement Mindset
• Adaptability in a Dynamic Environment
• Attention to Detail
• Data‑Driven Decision Making

Values

Integrity, Accountability, Inclusion, Innovation, Teamwork

Compensation & Benefits

• Competitive base salary commensurate with experience: $72,300 – $108,400 (subject to change dependent on physical location)
• Total Compensation = Base Salary + Incentive(s) + Benefits
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

Equal Opportunity Employer

EOE, Including Disability/Vets