Demand Planner

Miniat Holdings LLC; South Holland (IL); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

Discretionary bonus up to 10%

401(k) with matching up to 4%

120 hours PTO in the first 12 months

Job summary

Miniat Holdings LLC in South Holland, Illinois is seeking a dedicated Demand Planner responsible for developing data-driven demand forecasts that aid the Sales & Operations Planning (S&OP) process. The ideal candidate will have a Bachelor's degree in a related field and a minimum of 3 years of experience in demand planning.

This role entails statistical forecasting, integrating promotional plans, and collaborating with various teams. Benefits include medical coverage, a discretionary bonus, and a 401(k) plan with matching.

Qualifications

• Minimum 3 years of experience in demand planning, forecasting, or supply chain planning.
• Hands-on experience with statistical forecasting models and demand planning systems.
• Experience supporting or participating in an S&OP or IBP process preferred.

Responsibilities

• Develop and maintain a reliable, data-driven demand forecast.
• Provide Customer Service backup coverage during peak periods.
• Partner with Sales and Operations to validate demand signals.

Skills

Statistical forecasting

Data analysis

Collaboration

Customer service

Education

Bachelor's degree in supply chain, Business, Analytics, Economics, or related field

Tools

SAP

Blue Yonder

Relex

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Demand Planner

4 days ago Requisition ID: 2098

Salary Range: $68,000.00 To $85,000.00 Annually

Position Description

The Demand Planner is responsible for developing and maintaining a reliable, data-driven demand forecast that supports the Sales & Operations Planning (S&OP) process. The role focuses on statistical forecasting, promotion and event integration, and cross-functional collaboration to ensure supply alignment and service continuity.

In addition, this role provides approximately 25% (varies by week) Customer Service backup coverage, ensuring uninterrupted customer and order management support during peak periods or team absences.

Key Responsibilities

Statistical Forecasting

• Develop, maintain, and continuously improve the statistical baseline forecast at the SKU-Customer level.
• Apply historical data, seasonality, trend analysis, and system-based forecasting algorithms.
• Identify and correct data anomalies including outliers, history gaps, and master data issues.
• Measure forecast performance using accuracy and bias metrics (e.g., WAPE, Bias) and drive forecast improvement actions.

Promotion and Event Integration

• Collect promotional plans, pricing actions, and volume assumptions from Sales.
• Build and maintain a structured Promotion / Event Calendar.
• Quantify promotional uplift and overlay it onto the statistical baseline forecast.
• Track promotional forecast performance and refine assumptions based on post-event analysis.

Collaboration and Communication

• Partner with Sales, Customer Service, Scheduling, Supply Planning, and Operations to validate demand signals.
• Prepare all materials and decks for the monthly Demand review and weekly tactical S&OP demand check.
• Lead the weekly tactical S&OP meetings
• Support and present demand insights and opportunities during S&OP demand reviews
• Proactively communicate significant forecast changes or risks to Scheduling and Supply Planning teams.

Reporting and Analytics

• Prepare weekly and monthly demand reports highlighting forecast changes, key drivers, and exceptions.
• Maintain forecast dashboards and ensure data accuracy and consistency.
• Report weekly on the forecast accuracy and bias KPIs
• Identify demand risks, upside opportunities, and recommended mitigation actions.

Forecast Master Data and Process Improvement

• Maintain forecast hierarchies, product segmentation, and customer groupings.
• Support product lifecycle activities including new item introductions, phase-outs, and SKU rationalization.
• Identify and recommend improvements to forecasting tools, models, and demand planning processes.

Customer Service (approx. 25% of responsibilities)

• Provide backup coverage by entering customer orders into the ERP system.
• Process order changes, confirmations, and delivery updates accurately and timely.
• Respond to customer inquiries related to order status, availability, and delivery schedules.
• Support issue resolution including shortages, substitutions, delays, and backorders.
• Run daily backlog, open order, or shipment reports as required.
• Maintain full cross-training on Customer Service workflows to ensure seamless coverage and continuity.
• Report on weekly OTIF metric
• Other duties as assigned
• None

Requirements

• Bachelor's degree in supply chain, Business, Analytics, Economics, or related field.
• Minimum 3 years of experience in demand planning, forecasting, supply chain planning, or a related role.
• Hands‑on experience with statistical forecasting models and demand planning systems.
• Working knowledge of Advanced Planning Systems (e.g., SAP, Blue Yonder, Relex, or similar).
• Experience supporting or participating in an S&OP or IBP process strongly preferred.
• Prior experience working with Sales, Customer Service, or Operations teams.
• Ability to provide backup Customer Service support when required.

Physical Requirements

• Frequently operates a computer, phone, ERP systems, and other standard office equipment while performing forecasting, reporting, order management, analytical activities, and reviewing spreadsheets, dashboards, reports, and ERP system information.
• Must be able to remain stationary for extended periods while working at a computer workstation and performing frequent hand, finger, and wrist movements for typing, data entry, and system navigation.
• Frequently communicates with internal departments, customers, suppliers, and other business partners in person, by phone, video conference, and electronic communication methods.
• Occasionally moves throughout office, warehouse, and manufacturing environments to support operational, inventory, scheduling, and customer service activities and may be exposed to varying temperatures within warehouse and manufacturing environments.
• May occasionally lift or move standard office materials up to 15 pounds.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Benefits

Medical, vision, dental, discretionary bonus up to 10% (50% personal performance based & 50% company performance), 401(k) with matching up to a max of 4% and 120 hours PTO in the 1st 12 months.

The company is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position, provided such accommodations do not create an undue hardship on the Company. The Company reserves the right to modify, interpret, and apply this job description as business needs require. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.