This role will support the North America Sales and Operations (S&OP) process. This role is responsible to support the field team and dealers to ensure customer demand is prioritized and met through analysis, planning, and execution of the S&OP process.
Responsibilities
- Support the North American Demand Manager with analysis, reporting, and direction to business partners.
Degree Requirement
Skill Descriptors
Accuracy and Attention to Detail
Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Working Knowledge
- Accurately gauges the impact and cost of errors, omissions, and oversights.
- Utilizes specific approaches and tools for checking and cross-checking outputs.
- Processes limited amounts of detailed information with good accuracy.
- Learns from mistakes and applies lessons learned.
- Develops and uses checklists to ensure that information goes out error-free.
Analytical Thinking
Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Working Knowledge
- Approaches a situation or problem by defining the problem or issue and determining its significance.
- Makes a systematic comparison of two or more alternative solutions.
- Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
- Identifies the major forces, events, and people impacting and impacted by the situation at hand.
- Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.
Data Gathering & Analysis
Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Working Knowledge
- Participates in gathering and analyzing an organization's data based on requirements.
- Follows proper data gathering and analysis processes and policies.
- Utilizes basic data collection and evaluation tools and techniques.
- Reports problems that arise in the data collection process.
- Documents data from various sources and in various formats.
Demand Management
Knowledge of processes and methods of Demand Management; ability to effectively sense, predict, plan for and manage the demand for products and services.
Level Working Knowledge
- Assists in the collection and preparation of required demand information.
- Participates in the preparation of short-term demand management for a specific product or site.
- Produces basic demand management reports for senior staff to reconcile the demand balances.
- Summarizes and reports problems such as issues and concerns currently existing in demand management operations.
- Uses tools, with guidance, to predict and plan demand, assess seasonal factors and trends and effectively influence demand.
Effective Communications
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge
- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.
Forecasting
Knowledge of forecasting tools, approaches and practices; ability to determine product demand and estimate production requirements and loads.
Level Basic Understanding
- Identifies common forecasting tools and techniques.
- Describes the roles and responsibilities of demand forecasting staff.
- Explains sources of information for forecasting demand.
- Names several forecasting indexes or measurements.
Planning and Organizing
Knowledge of the process of planning and arranging tasks and resources; ability to plan and organise both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Level Basic Understanding
- Seeks help to modify priorities as new information surfaces or conditions change.
- Demonstrates the ability to estimate the time and resources required to complete tasks.
- Identifies own key assignments, schedules, and process steps.
- Applies the concept of 'critical path' in order to complete work in a timely manner and keep larger tasks on track.
Problem Solving
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge
- Identifies and documents specific problems and resolution alternatives.
- Examines a specific problem and understands the perspective of each involved stakeholder.
- Develops alternative techniques for assessing accuracy and relevance of information.
- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
- Uses fact-finding techniques and diagnostic tools to identify problems.
Position's Contributions to Work Group
Support ADSD-N Demand Manager
Reason/motivation for request
Why Client?
"Whether it be ground-breaking products, best in class solutions or a lifelong career, you can build what matters to you at Client. With 150 locations in countries around the world, what you create at Client travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities. Here, you can do the work that matters."\
Why this Role?
- Exposure to a Fortune 50 company with potential future roles within the company.
Typical task breakdown
- Support the North American Demand Manager with analysis, reporting, and direction to business partners.
- Monitor sales, orders, and inventory to highlight key risks and actions to be taken.
Interaction with team
- Support the North American Demand Manager
Team Structure
Customer Solutions Core Demand Team. 3 members on the team.
Work environment
Office 100%
Education & Experience Required
- Years of experience: 5-7 years of experience.
- Degree requirement: Preferred Bachelor's Degree or equivalent experience desired. Will accept Master's Degree.
- Do you accept internships as job experience: yes
- Are there past or additional job titles or roles that would provide comparable background to this role: Demand and Order Analyst
Top 3 Skills
- Advanced Excel experience
- Analytical
- Communication (both oral and written)
Soft Skills
(Required)
- Communication (both oral and written)
- Organization