Customer Delivery Advocate: Drive & Delight Customers

Carvana; Knoxville (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) with Carvana match

Health, dental, vision

Paid time off (13 days first year)

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Carvana is hiring Customer Advocates in the United States to join our growing team. The role emphasizes delivering happiness by assisting customers throughout the car-buying journey, including home delivery and community involvement.

Shift hours vary (7am-5pm, 9am-7pm, 11am-9pm) with a 7-day workweek; pay starts at $19/hr with opportunities to increase to $21/hr and beyond through performance-based merit programs.

Qualifications

• At least 2 years of customer-facing experience.
• Must be 21+ years old with valid driver's license.
• Able to perform physically demanding tasks (lifting up to 50 lbs) and work various shifts.

Responsibilities

• Deliver vehicles to customers’ doors via car haulers; training provided.
• Load/unload vehicles from haulers and inspect vehicle condition for safety.
• Complete customer paperwork and document in tracking system.
• Drive safely and maintain clean driving record per policy.

Skills

Customer service experience

Flexibility

Job description

Carvana is hiring Customer Advocates in the United States to join our growing team. The role emphasizes delivering happiness by assisting customers throughout the car-buying journey, including home delivery and community involvement.

Shift hours vary (7am-5pm, 9am-7pm, 11am-9pm) with a 7-day workweek; pay starts at $19/hr with opportunities to increase to $21/hr and beyond through performance-based merit programs.