Customer Data Specialist

Buildon-Technologies; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

BuildOn Technologies in Houston, TX seeks a Customer Data Specialist to own end-to-end catalog data across Echelon, VEO Design Studio, and Indago. You will ensure accuracy, completeness, and alignment of descriptions, pricing, images, and structured updates across platforms.

You'll collaborate with Sales, Implementation, Marketing and Support to resolve data discrepancies, optimize standards, and drive continuous improvements in data workflows for a better customer experience.

Qualifications

• 2–4 years of experience in customer service, data management, product catalogs, or related operational roles.
• Highly detail-oriented with a strong commitment to data accuracy and integrity.
• Comfortable working within CRM platforms, Excel, and structured data environments.
• Analytical and capable of translating data insights into actionable improvements.
• Organized, communicative, and proactive in problem-solving.
• Comfortable collaborating across multiple departments in a fast-moving, technology-driven environment.

Responsibilities

• End-to-end management of assigned customer product catalogs, ensuring accuracy, completeness, and system alignment.
• Maintenance of product descriptions, model numbers, pricing, images, and structured catalog updates across BuildOn platforms.
• Execution of support tickets with timely, detail-oriented, solution-driven responses.
• Data migrations, enrichment initiatives, and system integrations to maintain reliability and performance.
• Participation in customer meetings to gather data requirements, clarify updates, and strengthen account partnerships.
• Identification and resolution of data discrepancies in collaboration with Sales, Implementation, Marketing, and Support teams.
• Proactive analysis of catalog trends, inconsistencies, and workflow inefficiencies to drive continuous improvement.
• Contribution to process documentation and refinement of Service & Support operational workflows.
• Cross-functional coordination to ensure data consistency across platforms and customer touchpoints.
• Ongoing optimization of data standards that enhance system performance and customer experience.

Skills

Data accuracy

CRM platforms

Excel

Analytical

Job description

At BuildOn Technologies, our platforms, Echelon, VEO Design Studio, and Indago, power complex workflows across homebuilding and construction ecosystems. Behind every accurate estimate, seamless configuration, and reliable service interaction is clean, structured, and intelligently managed data.We’re looking for a Customer Data Specialist who understands that data is more than information, it’s operational infrastructure. Someone who sees product catalogs as living systems, workflows as interconnected architecture, and customer accuracy as a competitive advantage.What you’ll Own:End-to-end management of assigned customer product catalogs, ensuring accuracy, completeness, and system alignmentMaintenance of product descriptions, model numbers, pricing, images, and structured catalog updates across BuildOn platformsExecution of support tickets with timely, detail-oriented, solution-driven responsesData migrations, enrichment initiatives, and system integrations to maintain reliability and performanceParticipation in customer meetings to gather data requirements, clarify updates, and strengthen account partnershipsIdentification and resolution of data discrepancies in collaboration with Sales, Implementation, Marketing, and Support teamsProactive analysis of catalog trends, inconsistencies, and workflow inefficiencies to drive continuous improvementContribution to process documentation and refinement of Service & Support operational workflowsCross-functional coordination to ensure data consistency across platforms and customer touchpointsOngoing optimization of data standards that enhance system performance and customer experienceWho You Are2–4 years of experience in customer service, data management, product catalogs, or related operational rolesHighly detail-oriented with a strong commitment to data accuracy and integrityComfortable working within CRM platforms, Excel, and structured data environmentsAnalytical and capable of translating data insights into actionable improvementsOrganized, communicative, and proactive in problem-solvingComfortable collaborating across multiple departments in a fast-moving, technology-driven environmentBonus:Experience in homebuilding, construction, SaaS, or system-based operational environments.About us:BuildOn Technologies is a software-driven company transforming how the homebuilding and construction industry manages estimating, configuration, and service operations. Through our core platforms, Echelon, VEO Design Studio, and Indago we streamline complex workflows, enhance data accuracy, and deliver scalable, technology-powered solutions.What sets us apart is our collaborative culture. We operate as a cross-functional team where Service, Sales, Implementation, Development, and Integration work in sync, sharing ownership, solving problems together, and continuously improving our systems.At BuildOn, growth is intentional. We support learning, encourage innovation, and create opportunities for our people to expand their skills, take on new challenges, and advance their careers. Here, you don’t just support systems, you grow with them.