Customer Data Specialist

BuildOn Technologies; Georgia; On-site; USD 60,000 - 85,000; Full time

Job summary

BuildOn Technologies seeks a Customer Data Specialist to own end-to-end catalog data management across our Echelon, VEO Design Studio, and Indago platforms. You’ll ensure data accuracy, drive updates, and support seamless customer experiences.

You will partner with Sales, Implementation, Marketing and Support to gather requirements, resolve data discrepancies, and drive continuous improvements in a fast-moving, technology-driven environment.

Qualifications

• 2–4 years of experience in customer service, data management, product catalogs, or related operational roles.
• High attention to detail and a commitment to data accuracy and integrity.
• Experience with CRM platforms and structured data environments.
• Able to collaborate across Sales, Implementation, Marketing and Support.

Responsibilities

• End-to-end management of assigned customer product catalogs, ensuring accuracy and system alignment.
• Maintain product descriptions, model numbers, pricing, images, and structured updates across BuildOn platforms.
• Respond to support tickets with timely, detail-oriented solutions.
• Perform data migrations, enrichments, and system integrations for reliability.
• Participate in customer meetings to gather data requirements and updates.
• Identify and resolve data discrepancies with cross-functional teams.
• Analyze catalog trends and workflow issues to drive improvements.
• Contribute to process documentation and refine service workflows.
• Coordinate across platforms to ensure data consistency for customers.
• Continuously optimize data standards to enhance performance and experience.

Skills

Data accuracy

CRM platforms

Excel

Structured data

Analytical thinking

Cross-functional collaboration

Tools

CRM systems

Excel

Job description

At BuildOn Technologies, our platforms, Echelon, VEO Design Studio, and Indago, power complex workflows across homebuilding and construction ecosystems. Behind every accurate estimate, seamless configuration, and reliable service interaction is clean, structured, and intelligently managed data.

We’re looking for a Customer Data Specialist who understands that data is more than information, it’s operational infrastructure. Someone who sees product catalogs as living systems, workflows as interconnected architecture, and customer accuracy as a competitive advantage.

What you’ll Own:

• End-to-end management of assigned customer product catalogs, ensuring accuracy, completeness, and system alignment
• Maintenance of product descriptions, model numbers, pricing, images, and structured catalog updates across BuildOn platforms
• Execution of support tickets with timely, detail-oriented, solution-driven responses
• Data migrations, enrichment initiatives, and system integrations to maintain reliability and performance
• Participation in customer meetings to gather data requirements, clarify updates, and strengthen account partnerships
• Identification and resolution of data discrepancies in collaboration with Sales, Implementation, Marketing, and Support teams
• Proactive analysis of catalog trends, inconsistencies, and workflow inefficiencies to drive continuous improvement
• Contribution to process documentation and refinement of Service & Support operational workflows
• Cross-functional coordination to ensure data consistency across platforms and customer touchpoints
• Ongoing optimization of data standards that enhance system performance and customer experience

Who You Are

• 2-4 years of experience in customer service, data management, product catalogs, or related operational roles
• Highly detail-oriented with a strong commitment to data accuracy and integrity
• Comfortable working within CRM platforms, Excel, and structured data environments
• Analytical and capable of translating data insights into actionable improvements
• Organized, communicative, and proactive in problem-solving
• Comfortable collaborating across multiple departments in a fast-moving, technology-driven environment

Bonus:

Experience in homebuilding, construction, SaaS, or system-based operational environments.

About us:

BuildOn Technologies is a software-driven company transforming how the homebuilding and construction industry manages estimating, configuration, and service operations. Through our core platforms, Echelon, VEO Design Studio, and Indago we streamline complex workflows, enhance data accuracy, and deliver scalable, technology-powered solutions.

What sets us apart is our collaborative culture. We operate as a cross-functional team where Service, Sales, Implementation, Development, and Integration work in sync, sharing ownership, solving problems together, and continuously improving our systems.

At BuildOn, growth is intentional. We support learning, encourage innovation, and create opportunities for our people to expand their skills, take on new challenges, and advance their careers. Here, you don’t just support systems, you grow with them.