Customer Coordinator

Creative Financial Staffing, LLC; Nashville (TN); On-site; USD 28,000 - 33,000; Full time

Job summary

Creative Financial Staffing, LLC in Nashville, TN, is seeking a Customer Coordinator for an onsite, temp-to-hire role supporting customers, sales, and production teams. The position emphasizes delivering excellent service, collaborating across departments, and taking ownership of responsibilities.

The ideal candidate will handle inquiries by phone and email, prepare quotations, enter orders, monitor inventory and shipping costs, and support administrative tasks to keep customer operations

Qualifications

• Previous office or administrative experience required.
• Strong customer service and phone communication skills.
• Prior customer coordination experience strongly preferred.
• Ability to multitask and work effectively with customers, sales teams, and production personnel.
• Strong basic math and Excel skills required.
• Strong attention to detail and organizational abilities.
• Positive attitude and willingness to contribute to a collaborative team environment.
• Ability to thrive in a fast-paced, customer-focused setting.

Responsibilities

• Assist customers by phone and email, providing exceptional customer service
• Respond to customer inquiries and resolve issues in a timely manner
• Collaborate with customers and sales representatives to identify needs and provide solutions
• Prepare customer quotations and enter orders accurately into the system
• Initiate production work orders and maintain supporting documentation
• Monitor finished goods inventory levels and assist with inventory reporting
• Obtain shipping quotes and communicate freight rates to customers
• Calculate billing and invoicing information, including shipping charges
• Process return authorizations and related documentation
• Support administrative and operational functions as needed

Skills

Customer service

Phone communication

Multitasking

Attention to detail

Tools

Excel

Job description

Customer Coordinator

Location: Nashville, TN 37218 / Fully Onsite M-F
Salary Range: $20.00 – $24.00 per hour
Industry: Construction Services & Materials

About the Opportunity – Customer Coordinator

A leading construction materials & services company is seeking a Customer Coordinator to support customers, sales representatives, and internal operations in a fast-paced, team-oriented environment. This temp-to-hire opportunity offers the chance to join a stable, family-oriented organization where employees work closely together, take ownership of their responsibilities, and contribute to a customer-focused operation. The ideal candidate enjoys providing excellent service, multitasking, and collaborating across departments.

Why Work Here?

• Temp-to-hire opportunity with long-term potential
• Supportive, close-knit team environment with a positive workplace culture
• Competitive hourly pay based on experience
• Consistent daytime schedule with no evenings or weekends required
• Opportunity to work closely with customers, sales, and production teams while developing valuable industry experience

Key Responsibilities – Customer Coordinator

• Assist customers by phone and email, providing exceptional customer service
• Respond to customer inquiries and resolve issues in a timely manner
• Collaborate with customers and sales representatives to identify needs and provide solutions
• Prepare customer quotations and enter orders accurately into the system
• Initiate production work orders and maintain supporting documentation
• Monitor finished goods inventory levels and assist with inventory reporting
• Obtain shipping quotes and communicate freight rates to customers
• Calculate billing and invoicing information, including shipping charges
• Process return authorizations and related documentation
• Support administrative and operational functions as needed

Qualifications – Customer Coordinator

• Previous office or administrative experience required
• Strong customer service and phone communication skills
• Prior customer coordination experience strongly preferred
• Ability to multitask and work effectively with customers, sales teams, and production personnel
• Strong basic math and Excel skills required
• Strong attention to detail and organizational abilities
• Positive attitude and willingness to contribute to a collaborative team environment
• Ability to thrive in a fast-paced, customer-focused setting

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