Customer Contract Admin Analyst (Must Have Some Collections Exp)

MillenniumSoft Inc; San Diego (CA); On-site; USD 52,000 - 62,000; Full time

Job summary

MillenniumSoft Inc. in San Diego, CA is seeking a Customer Contract Admin Analyst with collections experience. This 12-month contract role requires 40 hours/week, first shift, and work on W2 for US citizens or GC holders. The position includes monitoring receivables, collections, and collaboration with cross-functional teams to secure payments.

The candidate should have strong Excel skills and be local to San Diego, with an emphasis on analytical thinking and clear communication.

Qualifications

• Heavy emphasis on customer support and the ability to communicate complex issues clearly.
• Must have some collections experience and be proficient with Excel.
• Local to the San Diego area and able to work in 1st shift.

Responsibilities

• Monitor accounts receivable balances and perform collection activities.
• Resolve customer disputes related to non-payment and negotiate payments.
• Coordinate with Sales, Contracts, Recon/Database, Field Service, and Cash Applications teams to ensure timely payment.

Skills

Customer support

Analytical thinking

Verbal communication

Written communication

Tools

Excel

Job description

Position : Customer Contract Admin Analyst (Must Have Some Collections Exp)

Location : San Diego, CA

Duration : 12 Months contract

Total Hours/week : 40.00

Pay rate:25-30/hr

1st Shift

Client: Medical Devices Company

Job Category: Accounting/Finance

Level Of Experience: Entry Level or Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Shift - 7:30-4 or 8-4:30PM

Interviews - phone and/or video

Must Have

• We are heavy on customer support, analytical thinking and good verbal and written skills to communicate complex issues.
• Must have some collections exp., good with Excel and local to San Diego area.

Job Description

Essential Functions

• Primary responsibilities include monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer disputes related to non-payment; conduct payment negotiation. Escalates accounts as necessary.
• Works closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment.
• Ability to review contractual terms and communicate those with customers and internal teams to help resolve discrepancies and obtain payment.
• Ability to multi-task. Excellent analytical/reasoning skills Attention to detail.
• Good verbal/written communication skills. Ability to work both independently and part of a team.

Specific Duties, Activities, And Responsibilities

• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency
• Perform reconciliations as necessary
• Review and monitor assigned accounts and all applicable collections reports
• Provide timely follow up on payment arrangements
• Maintain required level of documentation on collection efforts
• Escalate delinquent accounts as per the Escalation Protocol
• Complete all reports on delinquent accounts by the established deadlines
• Analytical thinking
• Ability to prioritize work in consideration of deadlines
• Intermediate excel skills

About Client

Client is an American multinational medical technology company that manufactures and sells medical devices and also provides consulting and analytics services in certain geographies. It was one of the first companies to sell U.S.-made glass syringes. It was also a pioneer in the production of hypodermic needles and ranked #195 in the 2019 Fortune 500 list. It was also listed among the top 100 companies in Newsweek's 2009 Green Rankings. Ranking of the 500 largest American corporations based on environmental performance, policies, and reputation. Placed third in the health care sector and 83rd overall