Analyst 3 - Customer Complaints/Revenue Reconciliation Analyst

Pyramid Consulting, Inc; Somerville (NJ); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an opening for an Analyst 3 - Customer Complaints/Revenue Reconciliation Analyst in Somerville, NJ. This hybrid 12+ month contract involves revenue reconciliation, customer service, and analytics to support deductions and claims.

The role requires a BA/BS in Finance, Accounting, or related field and 2+ years of experience. Proficiency in Excel, SAP, BW, and MS Office is expected, with collaboration across multiple departments to meet KPIs.

Qualifications

• College degree required in Finance, Accounting, Supply Chain, or Business.
• 2+ years of relevant experience in finance, deductions, or order management.
• Strong interpersonal and communication skills; able to work with multiple partners.

Responsibilities

• Manage revenue deduction/claims process and customer account reconciliations.
• Collaborate with accounts, logistics, sales, and finance to resolve complex issues.
• Analyze customer practices and company policies to drive process improvements.
• Lead initiatives to reduce deductions and improve dashboards/measures.
• Prepare data and present findings across organizational levels.

Skills

Customer Service

Deductions & Claims

Accounts Receivable

Finance Knowledge

Data Analytics

Excel (VLOOKUP)

SAP

BW Knowledge

MS Office Suite

Collaboration & Influence

Problem Solving

Education

BA/BS in Finance, Accounting, Supply Chain, or Business

Tools

SAP

SAP BW

Excel

PowerPoint

Job description

Immediate need for a talented Analyst 3 - Customer Complaints/Revenue Reconciliation Analyst. This is a 12+months contract opportunity with long-term potential and is located in Somerville, NJ(Hybrid).

Job ID:26-26152

Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Revenue reconciliation account management for customers, including investigation, analysis and timely resolution of customer deductions/claims.
• Provide superior customer service by building collaborative relationships with external customers and internal business partners.
• Gain in-depth knowledge of our customer business practices and internal policies/requirements.
• Partners with accounts, reverse distribution, logistics, sales, finance and other key stakeholders on complex issue, analysis and development of customer specific action plans.
• Leads initiatives to minimize deductions and implement process improvements that leads to achievement of organizational and individual account goals.
• Utilize process excellence tools & technology to identify account revenue trends.
• Proactively manage deductions/disputes to meet metrics & goals through integration with logistics, sales and finance partners.
• Manage all debit and credit transactions; follow documented processes and procedures, ensure that all compliance standards and approvals are met.
• Maintain customer accounts according to set department policies & procedures
• Develop competency in all Microsoft applications i.e. (Excel, Power Point, Word) as well as business applications such as (SAP, Business Warehouse, and others).
• Manage and direct requests and inquiries from internal & external business partners.
• Learn and utilize new technology to drive root cause analysis and problem resolution relating to individual/team metrics.
• Key Performance Indicators for this role outstanding deduction dollars, Aged deductions, and Delivery Service Issue timely case closure.
• Maintain customer accounts according to best practices, audit controls, national policies and SOPs.
• Assist in internal/external audits and keeping CLIENTaudit ready.
• May include the gathering of data for audit requests, or direct interaction with auditors.
• Complete other related revenue management activities as assigned.
• Prepare and effectively present information in various settings and across organizational levels.
• Identify and implement innovative solutions through analytics and various different types of project management methodologies.
• Drive process improvements that impact deduction management and dashboard measures.
• Participate and lead customer specific initiatives.
• Complete other processes and project activities as assigned.
• Serves as subject matter expert within functional area with end-to-end responsibility for account portfolio.
• Participate and lead team meetings and decision making.
• Responsible for completing all assigned compliance training requirements.
• Complete other performance management activities as assigned.

Key Requirements and Technology Experience:

• Key Skills; Collections, Deductions and Claims
• Finance experience/accounts receivable
• Customer Service exp
• Distribution, logistics or Supply Chain knowledge
• Excel is required (for VLOOKUPs
• College degree required with a BA/BS in Finance, Accounting, Supply Chain, or Business preferred. 2+ years of career experience required.
• Demonstrated strong interpersonal and communication skills
• Excellent organizational, time management, and follow-up skills
• Proficiency level with MS Office Suite including Excel vLookups and pivot tables
• Strong collaboration skills and ability to influence without authority
• Demonstrated analytical and problem-solving experience
• Ability to manage multiple priorities and work independently
• Experience in Customer Service, Accounts Receivable, or Supply Chain related fields of Order Management, Reverse Distribution/Logistics, and/or Distribution
• LEAN/SIX SIGMA / APICS training, certification, or equivalent experience
• Working knowledge of SAP and/or Business Workplace (BW)
• Knowledge of SOX, GCC, and/or GMP requirements
• Finance knowledge and/or work experience preferred in any of the following areas: accounts receivable, deduction management, or collections
• Role will be HYBRID (3 days onsite), must be onsite every Wednesday in Somerset, NJ; the other 2 days can be at another close CLIENTlocation
• Travel will only happen if the worker things it will help with the customer, may not be very often
• Bachelors degree is required
• Must have at least 2 years of exp
• Need to have Data Analytics and Supply Chain knowledge
• Should have Customer Service exp
• Logistics exp would be preferred
• Need to have Collections and/or Finance experience
• Exp with Excel is required (for VLOOKUPs)
• Need to have working knowledge of Deductions and Claims
• Need to have SAP working experience
• Need to have Finance / Deductions experience
• Need to be able to problem solve, have Data Analytics exp, and will be working with difference business partners

Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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