Customer Concierge

Everest; North Springfield (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company-provided truck for work use

Growth and advancement opportunities

Competitive benefits package

Available overtime

Meaningful impact on homeowners' lives

Job summary

Everest Home Improvement in Springfield, VA seeks a full-time Customer Concierge to connect homeowners with project teams. You will manage schedules, update clients on timelines, and document details in the CRM to ensure smooth remodeling journeys.

Ideal candidates have strong communication, organization, and customer-focused mindsets, with CRM experience and bilingual English/Spanish a plus. This role features a Monday–Friday schedule and a robust benefits package.

Qualifications

• Strong communication and organizational skills.
• Ability to manage multiple client interactions, schedules, and project updates.
• Strong attention to detail and follow-through.
• Professional, empathetic, and customer-focused mindset.
• CRM experience preferred; bilingual English/Spanish a plus.

Responsibilities

• Serve as the primary point of contact for homeowners throughout the remodeling journey.
• Coordinate communication between customers, project managers, production teams, subcontractors, and vendors.
• Provide updates on timelines and appointments to clients.
• Document important project information within CRM systems.
• Resolve concerns with professionalism and care.

Skills

Communication

Organization

Multitasking

Attention to detail

Empathy

Tools

CRM software

Job description

Are you the kind of person who can turn a stressful home remodeling project into a positive, memorable experience? Do you thrive on keeping people informed, building trust, and ensuring every detail is handled with care? If so, Everest Home Improvement in Springfield, VA is looking for a full-time Customer Concierge to become the trusted connection between our homeowners and project teams. If you're ready for a rewarding role where your communication, organization, and people skills truly make a difference,

As our Customer Concierge, you'll earn a competitive salary of $45,000-$55,000 per year. We're also proud to offer an excellent benefits package, including:

• Company-provided truck for work use
• Growth and advancement opportunities in a collaborative, supportive environment
• Competitive benefits package
• Available overtime
• Ability to make a meaningful impact in homeowners' lives while developing your experience and skill set

THE TYPE OF CUSTOMER CONCIERGE WE'RE LOOKING FOR

We're searching for someone who can meet the following qualifications:

• Strong communication and organizational skills
• Ability to manage multiple client interactions, schedules, and project updates simultaneously
• Strong attention to detail and follow-through
• Professional, empathetic, and customer-focused mindset

Experience in customer service, hospitality, remodeling, real estate, project coordination, or another client-facing role, as well as CRM experience are preferred. Bilingual English/Spanish skills are a plus.

WHAT IT'S LIKE TO BE OUR CUSTOMER CONCIERGE

This is a full-time position working Monday through Friday from 9 AM to 5 PM, with employees reporting to a central location before going to their assigned job site or service area.

As our Customer Concierge, you'll serve as the primary point of contact for homeowners throughout their remodeling journey, helping ensure every project runs smoothly and every client feels informed and supported. You'll coordinate communication between customers, project managers, production teams, subcontractors, and vendors, provide updates on timelines and appointments, document important project information within CRM systems, and resolve concerns with professionalism and care.

ABOUT EVEREST HOME IMPROVEMENT

At Everest Home Improvement, our rich history in the home renovation and remodeling industry speaks volumes about our commitment to excellence. With decades of experience serving the Northern Virginia community, we have cultivated strong local partnerships that prioritize delivering superior quality and cost-efficient solutions to our customers.

Our culture is rooted in our BUILD core values: Bring value and expertise, Understand needs and dreams, Integrity and respect, Lead with empathy, and Deliver excellence. We foster an environment where every team member's input is valued, and where creativity is encouraged to flourish!

If you're ready to join a company that values your contributions, supports your growth, and gives you the opportunity to make a meaningful impact on homeowners every day, our initial application process is fast, simple, and mobile-friendly.