Customer Communications & Order Liaison

CSW Industrials, Inc.; Houston, Northern (TX, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

Discretionary targets

401(k) with matching up to 6%

Employee Stock Ownership Plan

Health, Vision, Dental, PTO

Wellness Program

Job summary

RectorSeal is seeking a Customer Communications Specialist in Houston, TX to handle front-end communications with customers and route inbound inquiries to the Customer Solutions and Order Management Teams. The role emphasizes proactive communication, process improvements, and collaboration across departments to support a superior customer experience.

The position requires 2+ years in customer service, with ERP data-entry experience; hybrid work with 3-4 days in the office and potential full

Qualifications

• 2+ years of experience in a customer service position.
• Experience with data entry and problem solving within an ERP system.
• Bachelor's degree in business, supply chain, or related field preferred.

Responsibilities

• Manage and direct order processing and routing of order types.
• Monitor and support order processing through automation channels.
• Maintain and improve service levels to exceed KPIs.
• Communicate effectively with customers via calls, tickets, and chats.
• Collaborate with Sales to improve customer relationships and outcomes.
• Improve Zendesk ticket management and cross-functional processes.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Active listening

Phone handling

Education

Bachelor's degree in business/supply chain or related field

Tools

Zendesk

JDE ERP

Job description

RectorSeal is seeking a Customer Communications Specialist in Houston, TX to handle front-end communications with customers and route inbound inquiries to the Customer Solutions and Order Management Teams. The role emphasizes proactive communication, process improvements, and collaboration across departments to support a superior customer experience.

The position requires 2+ years in customer service, with ERP data-entry experience; hybrid work with 3-4 days in the office and potential full