Customer Communications & Order Fulfillment Specialist

Rectorseal; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, Vision, Dental

401(k) with matching

Wellness program

Employee stock ownership plan

Paid time off

Job summary

RectorSeal Houston is seeking a Customer Communications Specialist to handle front-end communications with customers and route inquiries to the Customer Solutions and Order Management teams. You will collaborate across departments to improve processes and customer experiences, supporting order accuracy and timely fulfillment.

The role is based in Houston with 3–4 days on-site per week, with potential to move to fully remote after demonstrating competence.

Qualifications

• 2+ years of experience in a customer service position.
• Experience with detailed data entry and ERP systems.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Manage and direct order processing through careful selection and routing of all order types.
• Monitor and support order processing through automation channels, ensuring accuracy, efficiency, and timely fulfillment.
• Maintain and improve historical service levels, exceeding KPIs set by supervisors.
• Offer skilled written and verbal communication to manage a growing volume of inbound calls, tickets, and chats related to customer orders.
• Partner with peers to load balance workloads and ensure a clear stream of work for all Order Management Specialists.
• Work with Sales team to help improve customer relationships and outcomes.
• Improve ZenDesk ticket management and cross-functional processes.
• Support other teams when needed or as assigned by supervisors.
• Identify and assess customers’ needs to achieve a winning customer experience.
• Follow communication procedures, guidelines and policies.
• Go the extra mile with our customers to ensure the highest levels of customer satisfaction.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• 2+ years of experience working in a customer service position a must
• Experience with detailed data entry and problem solving within an ERP system

Skills

Customer service

Communication

Data entry

Education

Bachelor's Degree in business or related field

Tools

ZenDesk

JDE ERP

Job description

RectorSeal Houston is seeking a Customer Communications Specialist to handle front-end communications with customers and route inquiries to the Customer Solutions and Order Management teams. You will collaborate across departments to improve processes and customer experiences, supporting order accuracy and timely fulfillment.

The role is based in Houston with 3–4 days on-site per week, with potential to move to fully remote after demonstrating competence.