Customer Communications Manager (Insurance) – Flexible Work

BNB Chain; Australia Landing (MS); Hybrid; USD 49,000 - 76,000; Full time

Job summary

TAL in Australia is seeking a Customer Communications professional to help shape compliant, clear communications for life insurance policyholders. You will translate complex policy details into accessible customer messages and ensure all mandatory correspondence meets regulatory and brand requirements.

Based in Sydney or Melbourne, the role collaborates with internal and external partners to deliver on-time communications, while upholding governance and accuracy across documents.

Qualifications

• 2+ years of experience in customer, mandatory or regulated communications.
• Experience in financial services, insurance, telecommunications or another regulated environment.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Create clear, customer-focused communications that make complex life insurance information easy to understand.
• Ensure mandatory correspondence meets regulatory, business and brand requirements across TAL and alliance partners.
• Translate stakeholder needs into effective communication outcomes that support accurate customer correspondence.
• Coordinate approvals with internal and external partners to deliver compliant communications with confidence.
• Deliver communications within project timeframes while supporting key customer lifecycle and campaign moments.
• Maintain strong document governance to protect accuracy, consistency and version control across mandatory communications.
• Bring 2+ years’ experience in customer, mandatory or regulated communications, or a similar field.
• Understand how to create communications that meet technical, regulatory and customer needs.
• Apply experience from financial services, insurance, telecommunications or another regulated environment.
• Communicate clearly and accurately, with strong attention to detail across written and verbal work.
• Collaborate confidently with internal and external stakeholders to support positive outcomes.
• Manage competing priorities and contribute effectively within project teams and delivery timeframes.

Skills

Customer communications

Regulated communications

Regulatory requirements

Stakeholder collaboration

Job description

TAL in Australia is seeking a Customer Communications professional to help shape compliant, clear communications for life insurance policyholders. You will translate complex policy details into accessible customer messages and ensure all mandatory correspondence meets regulatory and brand requirements.

Based in Sydney or Melbourne, the role collaborates with internal and external partners to deliver on-time communications, while upholding governance and accuracy across documents.