Correspondence Governance Manager

BNB Chain; Australia Landing (MS); On-site; USD 63,000 - 90,000; Full time

Job summary

TAL is seeking a governance, risk and compliance professional to strengthen controls around customer communications, oversee third-party performance, and maintain risk visibility for senior stakeholders. The role emphasizes incident resolution, audit readiness and collaboration across Legal, Risk, Compliance and Finance to ensure compliant, high-quality outcomes for customers and partners.

Join TAL to contribute to a secure, regulated environment where governance, privacy considerations and

Responsibilities

• Strengthen governance controls to ensure mandatory customer communications are accurate, compliant and well managed.
• Oversee Material Service Provider performance to protect service quality, resilience and regulatory obligations.
• Maintain risk visibility through effective reporting, evidence and governance insights for senior stakeholders.
• Support incident resolution to minimise customer impact and drive sustainable remediation outcomes.
• Enable audit readiness by maintaining clear controls, documentation and evidence across correspondence activity.
• Identify cost and service improvement opportunities while safeguarding compliance, quality and customer outcomes.
• Build effective relationships across Legal, Risk, Compliance, Finance and external suppliers to support strong governance outcomes.

Job description

Help protect over 5 million Australians, making a real difference in their lives during their most challenging times.Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyleWork with experienced and skilled colleagues who support and inspire one another to achieve collective successWhy join us?

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.At TAL, we’re committed to protecting what matters most for our customers, and clear, reliable communications play a critical role in that promise.

In this role you will:

• Strengthen governance controls to ensure mandatory customer communications are accurate, compliant and well managed.
• Oversee Material Service Provider performance to protect service quality, resilience and regulatory obligations.
• Maintain risk visibility through effective reporting, evidence and governance insights for senior stakeholders.
• Support incident resolution to minimise customer impact and drive sustainable remediation outcomes.
• Enable audit readiness by maintaining clear controls, documentation and evidence across correspondence activity.
• Identify cost and service improvement opportunities while safeguarding compliance, quality and customer outcomes.
• Bring 2+ years’ experience in governance, risk, compliance, operations or supplier management, ideally in financial services or insurance.
• Apply working knowledge of regulatory obligations, including CPS 230, customer communications requirements and relevant privacy considerations.
• Manage third-party or Material Service Provider relationships with confidence, including performance, contract and due diligence activities.
• Use a structured, detail-oriented approach to documentation, evidence management, reporting and process control.
• Build effective relationships across Legal, Risk, Compliance, Finance and external suppliers to support strong governance outcomes.
• Communicate clearly in writing and manage competing priorities to deliver accurate governance materials on time.

At TAL, we’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.#LI-HybridEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.