Customer Communications Manager - Benefits Division - Remote

Symetra; United States; Hybrid; USD 106,400 - 177,300; Full time

Benefits offered by this job

Flexible full-time or hybrid telecommu

401(k) plan with company match up to 6

Paid time off and holidays

Job summary

Symetra is seeking a Customer Communications Manager to own the strategy, development, and delivery of customer communications for the Benefits Division. You will partner with marketing, product, sales, and operations to deliver clear, accurate messaging that informs and engages customers.

You will translate complex updates, regulatory requirements, and operational changes into customer-friendly communications, ensuring accessibility and timely delivery across channels while measuring impact and

Qualifications

• 8+ years of experience developing and delivering customer communications.
• Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging.
• Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously.
• Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels.
• Experience supporting communications in a regulated industry such as insurance, financial services, healthcare, or similar.
• Knowledge of Group Benefits and/or related insurance products.
• Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools.
• Familiarity with accessibility standards and best practices for customer communications.
• High school diploma or equivalent.
• Ability to travel occasionally to support business needs.

Responsibilities

• Develop and implement communication strategies, processes, and workflows for Benefits customers.
• Create, edit, and distribute customer-facing communications, including operational updates and regulatory notifications.
• Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms.
• Support urgent communication needs related to business, operational, or customer-impacting events.
• Monitor project timelines and coordinate communication from initiation through distribution.
• Provide reporting and insights on communication initiatives and outcomes.
• Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners to meet regulatory requirements and accessibility guidelines.

Skills

Communication

Writing & editing

Project management

Cross-functional collaboration

Regulated industry experience

Salesforce/CRM experience

Accessibility knowledge

Education

High school diploma

Job description

Customer Communications Manager

Symetra has an exciting new opportunity to join our Benefits Division as a Customer Communications Manager. The person in this role will own the strategy, development, and delivery of customer communications that inform, engage, and build trust with our customers.

About the role

In this role, you will lead customer communications for the Benefits Division. You will partner closely with teams across the organization—including marketing, product, sales, account management, operations, compliance, and legal—to deliver clear and accurate messaging that enhances the customer experience.

You will play a key role in translating complex business updates, operational changes, and regulatory requirements into communications that are easy for customers to understand and act on.

What you will do

• Communication Strategy & Planning
  • Develop and implement communication strategies, processes, and workflows for Benefits customers.
  • Partner with leaders and key stakeholders to prioritize communication needs and align on timelines and deliverables.
  • Ensure customers receive consistent, clear, and timely information across communication channels.
• Communication Development & Execution
  • Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications.
  • Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms.
  • Support urgent communication needs related to business, operational, or customer-impacting events.
  • Monitor project timelines and coordinate communication from initiation through distribution.
  • Provide reporting and insights on communication initiatives and outcomes.
• Governance & Compliance
  • Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners.
  • Ensure communications meet regulatory requirements, company standards, and accessibility guidelines.

Qualifications

• 8+ years of experience developing and delivering customer, plan member, or client communications.
• Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging.
• Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously.
• Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels.
• Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment.
• Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products.
• Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools.
• Familiarity with accessibility standards and best practices for customer communications.
• High school diploma or equivalent required.
• Ability to travel occasionally to support business needs.

Compensation

Salary Range: $106,400 - $177,300 plus eligibility for annual bonus program

Benefits and Perks

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Detailed benefits information available in the Symetra Benefits Overview

Travel

Occasional travel may be required to support business needs.

Remote Work Requirements

Work authorization must be current and maintained throughout employment. Remote work requires a minimum internet speed of 100 Mbps download and 20 Mbps upload via Fiber, Cable, or DSL.