Policy Admin Rep

Symetra; United States; Hybrid; USD 30,000 - 51,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecommu

401(k) plan with immediate vesting and

Company matching

Paid time away including vacation and

Company Benefits Overview

Job summary

Symetra is seeking a Policy Admin Representative to support new business and various customer service and contract administration functions related to Workforce Benefits and Self Insured Medical Stop Loss. You will maintain knowledge across areas while specializing in one or two functions and may train teammates as needed.

In this role you will support multiple teams, coordinate renewals and updates, and continuously build expertise in the products and processes.

Qualifications

• Attention to detail in data entry and contract documents.
• Ability to work with multiple teams including sales, underwriting, and claims.
• Strong communication and service orientation.
• Willingness to learn and train others on processes.

Responsibilities

• Set up systems and create, issue, or amend contracts and related documents.
• Coordinate renewals, broker changes, and in-force contract updates.
• Review documentation, resolve missing information, and meet SLAs.
• Support policyholders, brokers, sales teams, underwriters, and internal partners.
• Build expertise in Workforce Benefits and Medical Stop Loss products and processes.
• Train team members and serve as a subject matter expert for assigned functions.
• Participate in process improvements, projects, and system testing.

Skills

Data entry accuracy

Collaboration

Adaptability

Customer service focus

Documentation

Job description

Symetra offers a thrilling chance to become part of our team as a Policy Admin Representative!

About the role

In the role of Policy Admin Representative, you will support new business and various customer service and contract administration functions related to in-force Workforce Benefits and Self Insured Medical Stop Loss business. You will maintain intermediate knowledge in all areas with a specialization in one or two functions, assists in the development and training of other team members, and participate in Acceptance testing as needed. This position also provides service and support to Premium, Commission, Underwriting, Claims, and Field sales/service teams.

What you will do

• Set up systems and create, issue, or amend contracts and related documents.
• Coordinate renewals, broker changes, and other in-force contract updates.
• Review documentation, resolve missing information, and meet service-level agreements.
• Support policyholders, brokers, sales teams, underwriters, and internal partners.
• Build expertise in Workforce Benefits and Medical Stop Loss products and processes.
• Train team members and serve as a subject matter expert for assigned functions.
• Participate in process improvements, projects, and system testing.

Why work at Symetra

If you have longed to work for a company that wants to see that you are not a cookie cutter corporate person and see's your value because of that, you should be at Symetra. If you want to be a part of something more than just the company you work for, you should work at Symetra. Carly J. - Senior. Quality Assurance Analyst

As a woman who recently moved into an IT role, I really appreciate that Symetra encourages women to pursue roles that have been historically (and currently) male dominated. I appreciate that Symetra puts its money where its mouth is. It's not simply paying lip service to its values; it really backs them up with action and initiatives. It sends a positive message to employees, customers, partners (both actual and potential) as well as to the industry that Symetra really does care about the values it advertises. Aurora D. - Associate Software Developer

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $22.38 - $37.32 plus eligibility for a Company Annual Bonus

Who you are

• You enjoy data entry and emphasize accuracy and efficiency in your work.
• You thrive in collaborating, sharing what you know, and learning from the people around you.
• You bring focus, flexibility, and a positivity when priorities change.
• You are driven by curiosity and enjoy building your knowledge and becoming someone others turn to.
• You frequently explore opportunities to help others and find practical ways to make their experience better.
• You hold accountability in your work and use good judgment to navigate toward solutions
• You are a resourceful problem solver who is always looking for a better way forward.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL.
• NOT Permissible: Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up.

Test your internet speed and confirm your internet connection meets both Symetra's minimum speed and internet type requirements outlined above. You must meet the requirement to apply.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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