Customer Communications & Digital Journeys Lead

Oracle Corporation; United States; On-site; USD 90,000 - 210,000; Full time

Benefits offered by this job

Health insurance and benefits

401(k) Savings and company match

Paid time off and holidays

Job summary

Oracle Corporation is seeking a Digital Journey Leader for Oracle Health Customer Success in the United States. You will define external customer digital journey communications, align messaging with Gen 2 product experiences, and lead governance for scalable, customer-centric communications across onboarding, adoption, and renewal cycles.

The role focuses on external customer experiences, with collaboration across product, marketing, operations, and sales to drive adoption, value realization,

Qualifications

• 6+ years of experience in Digital Customer Journey/Experience, Customer Communications, Lifecycle Marketing, Customer Success, Content Strategy, Product Communications, or related roles.
• Bachelor's degree in Marketing, Communications, Business, Customer Experience, Healthcare Administration, or related field.
• Proven ability to design and scale customer-facing lifecycle communications and digital journeys.

Responsibilities

• Define and execute the external digital journey communications strategy for Oracle Health Customer Success across onboarding, implementation, adoption, value realization, QBRs, renewals, expansion, executive engagement, and critical customer moments.
• Own the roadmap for customer-facing digital journey communications, including journey maps, communication calendars, message triggers, audience segmentation, templates, content standards, governance, and success measures.
• Translate Customer Success priorities, product innovation, Gen 2 roadmap themes, AI Agent adoption opportunities, and Success Navigator expansion objectives into proactive customer-ready communications.
• Design and launch scalable customer communication journeys that deliver the right message to the right customer at the right time through appropriate channels, assets, and CSM engagement points.
• Develop customer-facing messaging for Gen 2 products and AI Agents that explains value, use cases, adoption paths, next steps, and expected outcomes.
• Create Success Navigator communication packages that support broader adoption and value realization, including welcome messaging, launch communications, lifecycle nudges, executive updates, and customer education touchpoints.
• Establish standardized customer engagement assets, including welcome communications, executive onboarding templates, QBR narratives, adoption emails, renewal-support messaging, escalation communications, and expansion-support assets.
• Coordinate critical customer communications for outages, escalations, high-impact events, service disruptions, release impacts, and other sensitive moments in partnership with Communications, Product, Technology, and Customer Success leaders.

Skills

Digital Journey

Customer Communications

Lifecycle Marketing

Customer Success

Education

Bachelor's degree in Marketing/Communications/Business

Tools

PowerPoint

CRM/CLM systems

Analytics dashboards

Marketing automation platforms

Job description

Oracle Corporation is seeking a Digital Journey Leader for Oracle Health Customer Success in the United States. You will define external customer digital journey communications, align messaging with Gen 2 product experiences, and lead governance for scalable, customer-centric communications across onboarding, adoption, and renewal cycles.

The role focuses on external customer experiences, with collaboration across product, marketing, operations, and sales to drive adoption, value realization,