Customer Commission Specialist

Compass; Town of Charlotte (NY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Cash incentives

Paid time off

Health benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Parental leave

Fertility benefits

Caregiver support network

Employee assistance program

Pet insurance

Job summary

Compass is seeking a Commission Specialist to join our Charlotte/Raleigh Financial Services team. This hybrid role supports reconciling and processing commissions for sales and rental closings, ensuring accuracy and timely processing. You will work with agents and Finance daily to resolve inquiries and maintain compliant calculations.

You will issue payments, track deductions, and collaborate across Product, Engineering and Accounting to improve the commission system and reporting.

Qualifications

• BA or BS degree.
• Real estate license.
• 2+ years in an accounting or payroll function; commissions or sales environment preferred.
• Strong teamwork skills and ability to meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong quantitative skills.
• Proficient in Excel.
• Impeccable attention to detail and solid customer service instincts.
• Be comfortable with new system rollouts.
• Prior experience in real estate.

Responsibilities

• Issue commission payments to agents, while tracking referral payments and agent deductions.
• Process closed transactions using a real estate transaction system.
• Collaborate with the Product & Engineering Team to help us build a better real estate transaction system.
• Ensure all commission calculations are correct and compliant with policy.
• Partner with the Accounting team to research and respond to commission inquiries impacting the monthly financial statement close.
• Request stop payment on agent commission checks and process any corrections and adjustments.
• Provide support to agents in response to inquiries regarding commission payouts, deductions, and commission calculations.
• Be prompt in answering correspondence from the agents and sales managers.
• Process changes to agent commission splits and generate ad hoc agent financial reporting.
• Navigate company systems to validate accuracy of commission calculations and records.

Skills

Teamwork

Communication

Quantitative skills

Attention to detail

Customer service

Adaptability

Real estate experience

Education

BA/BS degree

Real estate license

Tools

Excel

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Note: This is a hybrid position (in-office 1 day every other week)

As a Commission Specialist, you will be an integral member of our dynamic and growing Charlotte OR Raleigh Financial Services team. You will assume responsibility for reconciling and processing commissions for sales and rental real estate closings. You will ensure accuracy and timely completion of all commission processing. You will play a critical role in the company’s day-to-day operations, interacting daily with agents and the Finance and Accounting teams.

At Compass, You Will:

• Issue commission payments to agents, while tracking referral payments and agent deductions
• Process closed transactions using a real estate transaction system
• Collaborate with the Product & Engineering Team to help us build a better real estate transaction system
• Ensure all commission calculations are correct and compliant with policy
• Partner with the Accounting team to research and respond to commission inquiries impacting the monthly financial statement close
• Request stop payment on agent commission checks and process any corrections and adjustments
• Provide support to agents in response to inquiries regarding commission payouts, deductions, and commission calculations
• Be prompt in answering correspondence from the agents and sales managers
• Process changes to agent commission splits and generate ad hoc agent financial reporting
• Navigate company systems to validate accuracy of commission calculations and records

What We Look For:

• BA or BS degree
• Real estate license
• 2+ years of experience in an accounting or payroll function; commissions or sales environment preferred
• Strong teamwork skills and ability to meet deadlines in a fast-paced environment
• Excellent written and verbal communication skills
• Strong quantitative skills
• Proficient in Excel
• Impeccable attention to detail and solid customer service instincts
• Be comfortable with new system rollouts
• Prior experience in real estate

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principlesand our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees’ lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice