Customer Claims & Process Support Specialist

Sedgwick; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Sedgwick is seeking a DRP Service Center support role to assist customer service representatives by providing general claims information and tracking trends. You will help investigate client feedback and support corrective actions while collaborating with cross-functional teams.

The position emphasizes strong communication, organizational skills, and a commitment to quality service. Join Sedgwick to contribute to a caring culture and a diverse, inclusive workplace.

Qualifications

• HS diploma or GED required.
• Associate degree preferred.
• Two (2) years call center or customer service experience or equivalent of education and experience required.
• Strong customer service skills and excellent oral and written communication, PC literate, including Microsoft Office products, and strong organizational skills.

Responsibilities

• Tracks trends, investigates client feedback, and assists in developing corrective/preventative action.
• Participates in cross-functional teams as required.
• Assists in gathering and distribution of internal/external customer/product surveys.
• Directs workflow and workload assignments for the team.
• Communicates claims process with claimants and clients by phone and/or written correspondence.
• Informs claimants of required documentation, time frames, payment information and claim status.
• Maintains a quality service culture within the customer service team.
• Acts as a customer liaison and maintains professional client relationships.
• Enters verbal and written application information meeting internal/external requirements.
• Directs customer calls to the appropriate person.
• Contributes to achieving client driven performance objectives and other service standards.
• Performs other duties as assigned and supports the organization's quality program.

Skills

Customer service

Communication

Teamwork

Organizational skills

Attention to detail

Problem solving

Education

HS diploma or GED

Associate degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a DRP Service Center support role to assist customer service representatives by providing general claims information and tracking trends. You will help investigate client feedback and support corrective actions while collaborating with cross-functional teams.

The position emphasizes strong communication, organizational skills, and a commitment to quality service. Join Sedgwick to contribute to a caring culture and a diverse, inclusive workplace.