Universal Banker: Finance Solutions & Customer Care

First-Bank-Richmond; Centerville (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

First-Bank-Richmond is seeking a Universal Banker in Indiana to serve customers at the teller window or service desk, delivering tailored financial solutions with a friendly and ethical approach.

The role involves handling deposits and cash transactions, educating customers on accounts and digital services, and crossing-sell to support customers' financial well-being. Hours vary and include Saturdays, with opportunities to grow in a community-focused bank.

Qualifications

• Customer service and professional rapport demonstrated daily.
• Positive, constructive attitude toward customers and colleagues.
• Ability to be accountable for actions and performance.
• Teamwork and collaboration across departments.
• Attention to detail in processing transactions.
• Solid job knowledge and willingness to expand skills.
• Demonstrated productivity and time management.

Responsibilities

• Provide customer service at teller window or service desk.
• Educate customers on solutions, including new accounts and digital services.
• Cross-sell to ensure customer Financial Well-Being.
• Follow up with customers during onboarding or campaigns.
• Maintain accounts: update addresses, order checks, close accounts.
• Answer financial questions, expose fraud, explain services and charges.
• Open/Close Night Drop with dual control.
• Perform other duties as assigned.

Skills

Customer Relations

Attitude

Accountability

Teamwork

Attention to Detail

Job Knowledge

Productivity

Job description

First-Bank-Richmond is seeking a Universal Banker in Indiana to serve customers at the teller window or service desk, delivering tailored financial solutions with a friendly and ethical approach.

The role involves handling deposits and cash transactions, educating customers on accounts and digital services, and crossing-sell to support customers' financial well-being. Hours vary and include Saturdays, with opportunities to grow in a community-focused bank.