Customer-Centric Universal Banker

Firstpeoplesbank; Hamilton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Firstpeoplesbank is seeking a Universal Banker in Hamilton, GA to deliver personalized banking solutions and foster lasting customer relationships. This role blends teller and personal banker duties, handling accounts, processing transactions, and promoting bank products to meet customer needs and drive branch success.

The ideal candidate has at least one year in banking or customer service, is proficient with Microsoft Office, and demonstrates strong communication, attention to detail, and

Qualifications

• One year of experience in banking or customer service.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Commitment to teamwork with a positive approach.
• Excellent verbal and written communication.
• Meticulous attention to detail and strong organization.
• Ability to multitask and meet deadlines.
• Flexibility to work weekends and adjust schedules.
• Reliable attendance.

Responsibilities

• Provide a welcoming and professional customer experience, both in-person and over the phone.
• Proactively identify customer needs and recommend appropriate products and services.
• Research and resolve customer inquiries with care and efficiency.
• Open, maintain, and service various account types, including checking, savings, and certificates of deposit.
• Assist with safe deposit box services.
• Process teller transactions accurately and efficiently by handling cash recyclers, branch capture systems, cash counters, and cash advance equipment.
• Assist customers with online and mobile banking services, troubleshooting issues as needed.
• Comply with all Bank policies, procedures, and relevant regulations to include, but are not limited to BSA, CIP, OFAC, and Fair Lending.
• Complete all required training promptly and participate in ongoing development opportunities.
• Perform additional duties as assigned.

Skills

Customer service

Problem solving

Communication

Attention to detail

Time management

Tools

Microsoft Office Suite

Job description

Firstpeoplesbank is seeking a Universal Banker in Hamilton, GA to deliver personalized banking solutions and foster lasting customer relationships. This role blends teller and personal banker duties, handling accounts, processing transactions, and promoting bank products to meet customer needs and drive branch success.

The ideal candidate has at least one year in banking or customer service, is proficient with Microsoft Office, and demonstrates strong communication, attention to detail, and